Please please help me!
through no fault of my own i'm having major problems with RAC insurance
My yearly car insurance was up for renewal on 2/12
they sent out the quote....£610 which is fully comp, euro breakdown cover and lots of legal protection stuff. i was happy with this and you don't conatct them if your happy...it just automatically restarts.
4 days later a new certificate came through, the quote had gone up by £400, i immediately phoned and said do not start this please explain why it had gone up....they couldn't so over the next 6 weeks they tried to sort it out, unable to revert it back to original quote.
by the 21st of january i had had it...i phoned to say i can't cope with this everyday...i'm driving in europe soon i need an insurance document and that i would find insurance elsewhere...i did for £395
now RAC has taken £255 out of my bank account...without warning telling me the amount or date and what this amount covers.
i telephoned last night...they said because i cancelled the policy there were various charges.
i haven't authorised this payment...they didn't noltify me and i'm being financially penalised because of there administartive erros
i have phoned today and they are unable to help me
i have never had an accident, my car is for personal use and i've had a license for 16yrs
any advice or sympathy would be greatfully received!