I'm really hoping someone could give me some advice as this is really worrying me....
We have an ADT monitored alarm system and pay £25 a month for a full service contract.
Recently during storms the alarm was hit by lightning and we had to call the engineer out. We assumed (wrongly) this would be covered by our full service charge. Nobody said anything to us at the time about paying or how much it would cost, we saw no paper work and were just asked to sign one of those electronic boxes to say "the engineer had been"
Finally a bill turns up, infact not just one but three totalling £540!
Now we don't have that money and I phoned ADT immediately to say so. I was dismissed out of hand by ADT.
I spoke to Consumer Direct to say how could this be fair, no-one discussed the cost, we didn't know we would be paying and how could it be so much.
Consumer Direct advised us to send a letter asking ADT to justify their unreasonable charges under the Supply of Goods and Services Act 1982 as I pointed out it is possible to buy a completely new ADT alarm system for £299.
I did this and named companies who would supply a new and better alarm than the one we have for £299.
We haven't had a response to this letter but have just received a email saying as we are refusing to pay they are now putting this in the hands of their solicitiors who will take us to court to recoup their costs. No mention of the letter.
I replied, saying, you haven't responded to our letter, please do so by the end of the week.
Can anyone advise me on what to do next? Have we a leg to stand on? Please help... this is giving me sleepless nights. Thanks.