insurance jewellery claim. please reply asap

[Carol52]

i gad a accident if caused a item of jewellery to break the fault insurers are now saying the estimates i gad are too expensive and now want their firm to do the repair. can i say no and get the estimate repair. please adivse

Why would you not be happy with their repairer? They will.pay them direct, so you won't be out of pocket.

Insurers will look to mitigate costs where possible. So if their chosen provider can do the repair for cheaper they will go with that. But what does your terms and conditions state

Are you claiming this on your own insurance or is this from the other parties insurer. Have you supplied them with an up to date valuation.

Usually yes, they will be able to do this. Whether there is any scope to push back will depend on your policy wording and on whether there is any legitimate reason for saying their repairer is not able to undertake the repair and that your identified repairer can (eg there is a specific technique required that they do not have). But you won’t be able to simply say no, you prefer your jeweller.

the repair is due to a accident they admitted liability and asked for a estimate . i got one but the stone of the ring is cracked and needs replacing which is very expensive a jewellery warned me to make sure the quality of the stove is a like for like. I would prefer to go with the estimate as i have seen the replacement stone they would use .

yes i have given a estimate and no it is from a accident and the fault insurers are paying

it is from a accident and the fault insurers are saying it is to much

Then whilst policy wording isn’t relevant, you are obliged to minimise your losses and you do not appear to have a clear basis to object to their undertaking the work at lower cost to them, unless you can point to a reason why their option cannot do the work to the requisite standard. You can push back and see where it gets you, it is to some degree a negotiation with the insurer, however you do not have a way to force them to pay more because you would be more comfortable with your jeweller, other than going to court. If the only basis for objecting is wanting reassurance, essentially, that is not going to be persuasive to a court and the costs of getting there would likely be prohibitive.

Your best bet is likely to be agreeing but only if some parameters are agreed in writing. They should be replacing like for like anyway but agreeing in writing eg if it’s a diamond the carat size, clarity etc that the stone must meet to be like for like.

Can you say what stone it is? (I am a jeweller).

it is quiet a large emerald surround by diamond setting

So they asked you to go and get a quote, and they are saying that the quote is too much . As long as they are replacing like for like in your ring then I can’t see a problem. Maybe the quote you did get was way overpriced.

Maybe get 3 quotes

Get your stone certified - cut, colour, carat weight, clarity. As long as the insurers will guarantee that all of these will be matched (and provide certification) and guarantee the setting, no reason not to let them do it. Anything else is not like for like

There no reason not to let their jewellers do it. How much was the quote you gave them?

This

£3.000

You'll also need an up to date valuation

Do you have any details of the emerald from when it was first bought? Or a valuation with a New Replacement Value?
if not I would pay to get an appraisal of the emerald because they vary enormously in value, especially large stones. Then I would give it to the insurance company and tell them it must be like for like.
When you get the ring back, I would take it to the jeweller who did the appraisal and ask them to appraise the new stone too.

I have had similar with pearl earrings. I was told to use X jeweller but they didn’t have 10 mm pearls. I did have one earring left and not only could they not match the size, it’s difficult to match colour too.

With the emerald, it’s easy enough to get an appraisal of it because you actually still have it, even though it’s cracked. I had this with a garnet once. I find only decent jewellers understand stones. High street ones will not. So I’d insist on like for like and inform the insurance company of the details.

Is it Colombian? Heat treated. oiled and filled or natural? Shape, cut and depth of colour etc. Emeralds are never flawless. Is it antique or modern? You don’t want a modern oil treated emerald (99% are) in an antique ring for example, if you can avoid it. Any details from where you purchased it are also helpful.

i bought the ring from a antique jewellers . i have asked the insurance company to make me a offer and i will pay the rest to get the stone i have seen with the estimate . not sure what they will say

@Carol52 I’d do that too. Can but try!

I think there’s potential to push back especially if you have a specific reason for thinking their preferred repair person wouldn’t be as good.

i had something replaced/repaired via insurance and got 3 quotes. I was honest with my insurance and said I wanted to go with the middle price person as had a good vibe from them and they said fine.

@JulietteHasAGun The big problem here is that an antique emerald is very different from a modern one that’s been enhanced. The ring is hugely devalued with a modern emerald inserted so the op needs to look after her investment.