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Rejecting faulty car

7 replies

Lucy304 · 29/06/2026 20:53

Hi,
I purchased a second hand car in February, from a small local garage. The car was £15,000. Within a week, the engine management light came on. To be fair, the garage eventually replaced an expensive part, although it took about 8 weeks of to-ing, fro-ing, chasing emails and phone calls.
10 days after this work was completed, the car went into limp mode on the motorway. We decided to take it to our regular mechanic, although we had to wait a couple of weeks until he could fit us in. We did not drive the car during this time.
He's had the car for two weeks, doing diagnostics and various tests. He's basically said it looks like another major part needs replacing and that might not even solve the problem. He has warned us it could be a money pit.
I want to reject the car. It's been off the road more than it's been on since I bought it. I don't want to waste any more time or money on it, it's so stressful. According to consumer rights, I can still do this as I have owned it for less than 6 months.
Last week, I put this in an email to the garage. The email has been completely ignored.
What do I do now? Do I need a solicitor? Please help. Any advice welcome. Thank you

OP posts:
ThinkingIsAllowed · 29/06/2026 21:25

Send the which template letter pp posted above. We are in a similar situation and will do the same

Iknowthatfeeling · 29/06/2026 21:44

Oh I went through very similar, and the car did indeed turn out to be a money pit but rejecting the car is actually quite difficult to do, especially now you've used an independent garage.
The garage has the right to offer to repair your vehicle as under 6 months the onus is on them to prove the fault wasn't there when you purchased the car. The difficulty now will be proving the other garage didn't do anything to add to it.
If it's down to general wear and tear for the age of the vehicle you may struggle to make your point.
We went through trading standards and although they agreed with our position, we ultimately had no choice but to let them repair the vehicle. Then because it was 'fixed' we couldn't reject it. It did cost the garage over 5K just to repair ours (would of been more cost effective for them to scrap it and return my money but they'd already sold my part Ex car)

Your best bet is to get them to fix it this time and sell it on again. Hard to do if you've financed it, we spent over 2K on repairs and took a huge loss on the value of the car just to get rid of it.

Hohofortherobbers · 29/06/2026 21:50

I think you can only reject within 30 days of purchase.
The garage has the right to offer repair now. How did you pay? This is important, if you just put £1 of the bill on a credit card they are jointly liable and you can ask them to fight your case for you.
May be the same obligation if it is financed, Google 'section 75 claims'

Sadcafe · 29/06/2026 22:01

My DS had an issue like this and successfully rejected the car, it depends though if you have it on finance, he actually went through the finance company, told them of the issue, major part replaced by garage he purchased from and within 6 months exactly same problem reoccurring, finance company investigated, agreed car had major fault when sold which should haves been found at presale check and cancelled the agreement and gave compensation. Still effectively out of pocket as he’d paid a years finance by then but it got rid of the car

Lucy304 · 29/06/2026 22:09

Thank you for all the responses. I think we will start with the template letter, as suggested.
For people saying the garage have the option to repair, doesn't it count that they have already attempted a repair? The new issue is likely to be related to the one they supposedly fixed.
Unfortunately, we didn't use a credit card or finance company. We part exchanged my car and a family member lent us the rest (which we're obviously still paying back.) Thought we were being sensible by borrowing money interest-free, although that now sounds like another mistake made...

OP posts:
GutsyNavyFawn · 30/06/2026 23:17

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