We’ve had several leaks with a new roof fitted in 2023. Roof and work is under warranty but after the 7th leak late last year the company stopped responding to me. Had no choice but to get a different company to fix the issue and fit a new roof. I was in the process of issuing court proceedings (letter before action sent) when the original company got back in touch claiming my emails had gone to spam and they didn’t know I still had issues. They offered to settle on a without prejudice nature recognising their failure to respond appropriately but taking no responsibility for the actual leak. I accepted on the basis that some money back was better than nothing, and to avoid the hassle of small claims court. The terms of the offer have been met and payment was due last week but the company have ghosted me again, I suspect they are finding any reason not to pay out. Where do I go next? Issue court proceedings for the full amount as per original plan? Do I need to send another letter before claim letter? Any advice appreciated thank you.