Platinum engagement ring turned out to be gold.

[Unforgettablefire]

I’ll try and keep this short. Me and my partner got engaged, two years ago and we were going to be married early next year.
The ring we chose was platinum and as it wasn’t in stock it had to be made in their workshop and took a few weeks.
So the ring came and it’s lovely, then a couple of months ago got our wedding rings, mine from the same online company.
I got the wedding ring out yesterday because my engagement ring is starting to look a bit yellow and I couldn’t understand it so I compared it with the wedding ring and they’re different colours.
So I magnified it to look at the hallmark. All it says is 18k and 17.
So I spoke to someone on their chat and asked if there would be any reason a platinum ring would be stamped 18k, no she said that means it’s gold.
So I sent the company an email, and asked them how I’m sitting here with a gold ring that was advertised as platinum, and there’s even a signed certificate for insurance purposes stating it’s platinum.
They apologised, asked me to send it back saying if there’s any error on their part it’ll be rectified, I replied saying of course there’s an error I was sold a gold ring believing it to be platinum.
I sent it back today, special delivery with the certificate.
So, my worry now is can they say I’ve sent a different ring back and that’s not the ring they sent me?
They obviously messed up and of course it looks really bad for them, I’m so worried they’ll try this it was a lot of money (for us anyway) what if it wasn’t a mistake and they’ve pulled a fast one does that happen?
Anyone got any advice please?
I took photos of it before sending it back and now I just have to rely on their honesty I have no other choice

@Unforgettablefire It has the correct mark on it. 18ct. You paid for platinum which should have a different mark “plat” or “950”. So just ask for the ring to be made in platinum. Obviously you have proof of your order. Personally I’d not use on line. Go and see it!

I will in future, it’s like anything really isn’t it it’s a leap of faith buying online.
They’ve taken it back and changing it for the platinum version and I’ll make sure it’s hallmarked.

Get them to send you photos of the new ring and the certificate before they post it.

This happened to us with our ‘trusted’ local jeweller. He was ‘mortified’ when after two years the platinum eternity ring my husband gave me started to tarnish & the ladies in his shop said it needed replating because it was white gold…. He replaced it with a platinum ring but we haven’t darkened his door since.

I would say it’s a yellow gold ring that’s been plated to white gold. A lot of people get their white gold rings re-plated for wedding day so it matches their wedding band. I have a friend who was told if she went with white gold over platinum she would have to get it redone every couple of years. Nothing has to be done with platinum.