Hi, I'm looking for some advice from either people who have gone through a personal injury claim or anyone who has had any dealing with one as this is the first time i have ever had to deal with anything like this. So i am looking for any advice i can get really!
I was involved in a road traffic accident where someone went into the back of me while i was stationary at traffic lights. They admitted full responsibility and their insurance company has also accepted it as well.
The issue i feel i have is with my own solicitors that are dealing with my case, We originally both agreed that i needed physical therapy to sort out my neck and shoulders and i have had ten sessions of chiropractic work which has helped. But nowhere near fully treated me, So the chiropractor requested for more sessions and this is where it all started.
While waiting and chasing my solicitors for more treatment they have now informed me that the other side has offered £7000, But my solicitors have said that the chiropractic treatment costs for the ten sessions are £3000 and this will come out of my claim and if i was to have another ten sessions that would also cost another £3000 and then once they take their 25% commission fee i am left with £750.
I feel that these chiropractic costs are absolutely extortionate especially when i have spoken with the chiropractors and have even looked on their website to double check their fees, The costs are £49 for a single session or you can even book a block of 12 sessions (not 10) for £468 which works out to £39 a session.
Just to verify i have had nothing else, no scans or anything to warrant these costs, Just the ten sessions of chiropractic treatment which on average lasted about 20 minutes at a time, So i can't comprehend the charges for these sessions which work out to £300 each for 20 mins - SIX times the standard single session price just because it's going through insurance.
The chiropractors and especially my solicitors are not very forthcoming with information when questioned about this, So i don't know where i stand or even if i can do anything about it, All the solicitors have stated is that is what they have been invoiced for and that is what is to be paid.
My problem is yes i agreed to the chiropractic treatment, But they never once informed me by email, phone call or even a letter that this would be the costs, if they have said right at the start "Hi Mr XXXX we have arranged some chiropractic sessions for you, but it will cost £3000 for ten sessions and it will come out of your claim money i would never had gone through with it especially when i could of just accepted the offer and sorted out my own sessions at a significant deduction - 12 sessions for £468!
So what i'm asking as i really don't know is,
Do these chiropractic fees come out of my claim money or should they be paid for by the other sides insurance company?
If i do have to pay them from my claim do i have any recourse to argue the chiropractic costs especially as my solicitors never once informed me of the costs at the start and never even gave me a choice.
I feel quite angry as this claim has been going on for a long time now and i feel my solicitors have just let this drag on and on and now after everything am i supposed to just accept this - Do i even have a choice? If the chiropractic fees were more in line to what they should be i would accept the offer, let them have their commission and just sort out my own physical therapy.
A bit of a long story. But any help would be very much appreciated.
Thank you