ooking for some advice on something which happened to our five year old.
We sent him to a multi sport summer camp, on the second day he broke his nose, it was a head clash with another child, however, breaking his nose is bad enough but what made it so much worst is nobody noticed and he spent half a day with a broken nose untreated. It was first noticed when his dad collected him and saw his nose was wonky his face swollen and bruised.
When it happened no adults were there, one of his friend when to a coach to till him our son was crying, the coach came over looked at him and said to him "you're fine"
We spent the evening in casualty, nobody from the summer camp contacted us to see if he was okay, next day he didn’t attend, we expected a phone call to see if he was okay but we heard nothing from them, finally my husband texted them asking to see the incident report and got a text saying we'll look into it, then nothing till my husband texted them again asking if anyone was going to get back to us. Finally someone phoned us at 7pm the day after the incident to ask us what had happened. Then a day later (two days from the incident) we got an email saying we're sorry your child got a broken nose but we followed all our policies and procedures and we're not at fault. We emailed them back pointing out their policies allowed a child to be left with a broken nose. Now they’ve stopped communicating with us.
At every point we have been polite and reasonable but I'm absolutely raging inside that a child can receive a serious injury and be left unattended and that they think they can brush it under the carpet. However, I'm not sure what to do next.