Hi,
A few months ago I booked a last minute 1 night stay in a B&B to break up a journey. My husband and I arrived quite late, there was a sign on the door saying to ring the below number if arriving after 8pm, which I did. No answer. We knocked on the door, rang the bell and rang the number numerous times, no joy. Eventually we had to leave it and find another place.
I contacted the B&B through the website we booked via afterwards to request a refund as we’d not been able to gain entry, and there was a lot of back to forth, non commital from their side, they’d look into it, a manager would get back to me, etc etc. Nothing. They just stopped replying.
I’ve seen since the reviews are terrible but hadn’t looked beforehand.
I filed a small courts claim in an attempt to get a refund back (cost £35) and it got to the point where they had judgement filed against them, but the letter informing them bounced back and couldn’t be delivered. I rang the court to query this and was told they don’t know why but it couldn’t be delivered. They said I can go there and hand it to someone in person, but is this completely pointless?
I’m what to do now, if anything. I don’t live a massive distance from the B&B so could go there, but I doubt anyone would answer again? I did a bit of looking up and the B&B seems to be part of a chain of air b&b type properties, I’m not sure if I send the letter to their primary address instead?
Any advice would be much appreciated. Thank you!