Is my letter legally blackmail under English law?

[PoisedPearlHelper]

I am writing to lodge a formal complaint against the solicitor who saw me on 24th June. I attended your firm to sign a simple deed poll, yet the service I received was wholly unacceptable.
What went wrong

1. The solicitor appeared unfamiliar with the basic law governing deed polls; I had to Google the statute on my phone and explain it to them.
2. Their spoken English was so limited that simple points had to be repeated, destroying confidence in any advice.
3. I was kept waiting more than an hour past my appointment time without apology or explanation.
4. When finally seen, the solicitor failed to complete the deed-poll signing I had booked the appointment for.

Impact on me

1. I lost over two hours of my day and value that wasted time at £150.
2. The delay forced me to rearrange related paperwork, causing further inconvenience.
3. The experience left me feeling angry, insulted, and uncertain whether I can trust legal professionals.

What I expect you to do

1. Pay me £150 as a goodwill gesture for the time and inconvenience your firm caused.

Please treat this e-mail under your formal complaints procedure. If I have not received a substantive written response within 8 weeks, I will escalate the matter to the Legal Ombudsman without further notice. I look forward to your prompt reply. Yours sincerely,

The solicitor I complained about tried to link my above letter with blackmail ... apparently they think i am demanding money to take down a bad review I wrote of them a few days before I sent the letter. They also claimed the letter was spam in response to my review and tried to have it taken down.

Here is my review:
Avoid this place at all costs. The solicitor barely speaks English and showed a shocking lack of legal knowledge. I actually had to Google the relevant law myself and show it to him — he had no idea what I was talking about until I pulled it up on my phone. Completely unacceptable for a so-called legal professional.

I was also left waiting over an hour past my appointment time with no apology or explanation. When I was finally seen, he still failed to complete the task I came in for. The entire experience was a waste of time and money, and left me feeling angry and insulted.

Unprofessional, clueless, and not fit to advise anyone.

EDIT: The owner has just replied that it's spam. I have attached screenshots to prove it is not.

I don’t think it is blackmail. I also think it was foolish to write a bad review and then complain. Generally it’s best to do one or the other.
it is your right to apply to the ombudsman if you don’t think you have had a good service from your solicitor. Just do it. It can go either way but as it doesn’t cost you to complain it’s worth a punt. The worst that can happen is they say no.

In that case OP I'd get all your MN and reddit threads deleted.

Tell OP that, I'm not doing it!

Because this k###n has way to much time on her hands and very little to do with that time lol 🤣

Dear OP,

I’ve wasted two minutes of my life reading this drivel.

I value my time at £11,000 per minute. You have eight weeks to send me my cheque.

This is what happens when you use Chat GPT to write a legal letter. It's not qualified to dispense legal advice and doesn't know what it's talking about, and its tone is all wrong for this sort of thing. In future, OP, write your own complaints.

A friend made an official complaint about the solicitor she used for her divorce and then found no other local practice would represent her when she needed legal advice a few years later. Just saying.

I wasn’t telling you to do it! OP has already been told to move it, but instead, when she wasn’t getting the answers she wanted, she just started a new thread. Even in legal it doesn’t make much difference - anyone can post here. She had Solicitors advising on her other thread but chose to ignore them 🤷‍♀️

Not seen the other thread but I would've thought it's reasonable not to be charged for the appointment/get a refund if you paid. I don't think it's reasonable to be compensated "for your time"