Complaining to a charity

[LittlerCharlotte]

I emailed a charity about concerns I had regarding one of their fundraisers. They rang me and assauged my concerns. Said fundraiser has now contacted me directly regarding this complaint - they've done it on social media. Personally I don't have a big issue with them knowing I complained because their behaviour was questionable to say the least, but I am uncomfortable about them now potentially having my email address and phone number.
The fundraiser has seen the email I sent. If it was forwarded to them, they will now have my contact details - and I am very uncomfortable about that.
I think morally if someone complains about you, you have the right to know who did it, but at the same time if it's a member of the public what are your rights regards GDPR?

That's shocking. I'm both a charity trustee and someone who's complained about the behaviour of another organisation's volunteer.

When I put in my complaint, I had an excellent response from the CEO who explained how the behaviour would be addressed, who would be managing the investigation, and confirmed that my identity would not be shared. Respecting privacy at the other end, she also explained that on completion of the investigation, she would not be able to let me know exactly what the outcome for the volunteer had been.

All very professional, and the way my own organisation would respond. I'm genuinely appalled that your identity and contact details have been shared with the subject of the complaint.

This is a small little affair so I am not entirely surprised that they haven't behaved professionally. The fundraiser has seen my email, I know that for sure, but I don't know in which capacity (i.e. screenshotted?).

Like I said, this isn't something I'm ashamed of. But the fact they shared my name with the individual is a bit - dodgy, I think. I would like to ensure that they haven't shared anything else with him and what legally they should be doing, as they clearly haven't got a clue.

Contact the charity ceo and if they have any decency, they will give the fundraiser a rollocking.

To be fair, it's not so much about the fundraiser, but it's about the behaviour of the person I complained to - and legally what they should/shouldn't do. I want to ensure that I have the law behind me if I make any complaint or at least give them some guidance on what/what not to do in the future!

You don’t know fur sure your details were forwarded to them? I’d raise concerns and ask first a copy of what was sent. It could be your details were redacted (ie blacked out).

.They have breached GDPR regulations if they have used your personal information inappropriately. I’d be looking up the rules in that and seeing what it says as they could be in trouble for that.

Great advice, thank you. I am not sure how GDPR affects those who write in to a charity, and like I said if someone complained about me I'd want to know who it was - but whether I'd be allowed to, or not, is another matter.