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Property search was incorrect, council refuse to engage with claim

10 replies

Thatsanotherfinemess1 · 11/04/2025 12:00

We are at our wits end and any help would be gratefully received.
5 years ago we bought a small piece of land which we hoped to build a house on (the Council had already agreed to this in principle with the sellers). The long term plan was to build the house, sell our own and downsize slightly and use any left over capital to help our child (who has special needs). We used savings and a mortgage towards the purchase.
The local authority search didn't show proposals to build a dual carriageway next to the site (it said that nothing was proposed) and this only came up during the planning application process. We didn't know anything about this and it was in it's early stages of consultation so could take many years before the position is certain. We were devastated. To complicate matters, the highway authority then sent us a notice saying they might need to (compulsory) purchase a section of the land but this would depend on the final scheme layout, meaning we were unable to secure a further mortgage for the build and local estate agents advised that it had minimal resale value other than if a neighbouring farmer wanted it. The sellers apparently knew nothing about the scheme (I am doubtful this is true but can't prove otherwise).
I contacted the Council and, after repeatedly refusing to reply, they eventually admitted the search had been completed wrongly but didn't even offer a refund of the fee. They referred it to their insurers but their approach is to reject any type of negotiation or discussion. We engaged solicitors but they have cost £15k to date (this includes a specialist valuation) and the Council's solicitors dismiss every offer we have put forward- I think they know we can't fund this indefinitely.
If we progress to court our Solicitor thinks we have a good chance of winning the full difference in values between what the land is worth with permission and its value now (around £200k) but costs are likely to be £50-£75k and we may not receive these in full. We can't afford to take this option and my husband has become ill with the stress of worrying about it.
Our Solicitor has now suggested we repeat our previous offer to accept just £25k, the difference between the agricultural value of the land and its agricultural value with the road. This is much lower than it would have been worth with planning permission or hope value, but we just want this over now. This offer will cost around £1k in legal fees (which we don't have) and I imagine it will be rejected out of hand again as it was previously.
Does anyone have any other ideas as to how we can recoup at least some of the loss in value? Is this something I could take to the small claims court as I have masses of evidence and at this stage would be prepared to accept the £25k just to move on with our lives and pay off some of the mortgage? Or could the local government ombudsman help (although I've been unable to find any similar cases)? Any ideas gratefully received

OP posts:
prh47bridge · 11/04/2025 13:26

The maximum you can claim through the small claims court is £10k. You cannot use it if you want £25k.

The LGO may be able to help, but councils do not have to comply with their decisions.

If the council is refusing to engage, I'm afraid the only way you are going to get the compensation you deserve is by starting court action. They may then offer to settle before it gets to court.

vivainsomnia · 12/04/2025 07:32

I agree, Councils don't like going to Court and are much more likely to pay just before going. I'd recommend starting the process too.

Nextdoor55 · 14/04/2025 18:08

What a scary tale, what is the position with the insurance for the searches? Doesn't that have any scope for a reimbursement?

Thatsanotherfinemess1 · 14/04/2025 18:40

Sorry, I haven't responded earlier, I am really grateful for all your advice. I was rather clutching at straws hoping we might be able to use the small claims route.

The searches weren't insured specifically (I didn't know this was possible or necessary), although the council have insurance for errors they make (which makes it all the more distressing that they won't even try to resolve this). The property insurance took effect from the date of exchange but the legal cover insurers said they wouldn't cover issues that occurred prior to the policy starting (and the searches were around 2 months prior) and/or were present when we exchanged (the road scheme, although we didn't know about it). The Solicitor who undertook the searches advised that we would have to fund any action ourselves and we needed a firm who specialise in litigation, although we have a very strong case. It took 4 attempts to find a firm who hadn't acted for the Council previously in some capacity and could represent us.

We are having to save up for each letter to be written as it's just so expensive on top of the mortgage on the land and our normal living expenses. And so frustrating when the Council won't attempt to negotiate. I have no idea how we are going to cover the cost of actually going to court. I can't help thinking this is a ploy to bankrupt us into dropping it...

OP posts:
Hopealong · 14/04/2025 19:27

Have you submitted an FOI request?
If not may be worth doing so to get additional information that may strengthen your case. You'd have to have a think about the exact questions to ask which is key with FOI requests but you could find out exactly when the LA knew about the proposal. You could also ask for copies of all emails relating to your search request.

Good luck, really feel for you.

ClarasZoo · 14/04/2025 19:30

How much did you pay for it?

Thatsanotherfinemess1 · 14/04/2025 19:42

Hopealong · 14/04/2025 19:27

Have you submitted an FOI request?
If not may be worth doing so to get additional information that may strengthen your case. You'd have to have a think about the exact questions to ask which is key with FOI requests but you could find out exactly when the LA knew about the proposal. You could also ask for copies of all emails relating to your search request.

Good luck, really feel for you.

I did find out that the Council were fully aware of the road scheme- they had received an official notice from the Government Dept that were proposing it, with maps, which said it had to be shown on any search within 400m of the road. This was after telling me twice that I was wrong and they didn't have any record of it (I approached National Highways directly in the end and they sent me the notice). I'm happy to submit a FOI but not sure what to ask for?

OP posts:
Godesstobe · 14/04/2025 19:49

You could try the Local Government Ombudsman - www.lgo.org.uk

Also possibly one of the journalists who specialise in consumer complaints. One of my mother's friends had a lot of help from the woman in the Sunday Telegraph (don't know her name). Good luck.

Hopealong · 14/04/2025 19:55

The LGO will only deal with the matter as a complaint, they can't comment on compensation as far as I know. So you have to decide whether you are seeking compensation or making a complaint. In this case, compensation is what the OP is quite rightly looking for. If the search had been answered correctly, they would not have gone ahead with the purchase.

Hopealong · 14/04/2025 20:08

Thatsanotherfinemess1 · 14/04/2025 19:42

I did find out that the Council were fully aware of the road scheme- they had received an official notice from the Government Dept that were proposing it, with maps, which said it had to be shown on any search within 400m of the road. This was after telling me twice that I was wrong and they didn't have any record of it (I approached National Highways directly in the end and they sent me the notice). I'm happy to submit a FOI but not sure what to ask for?

Although you had this information from other sources, I'd ask the Council to themseleves answer when they knew via an FOI.
Sometimes, different teams within the Council will answer the various components of the search and the planning team co-ordinate the replies and input for the response. So it would be worth asking for copies of all emails relating to your search.
Is the highway service outsourced for your LA? If so find out if the contractor answered on the road element and put pressure on them.

Get in contact with the Cabinet Member for Planning. Put your case politely amd firmly and make it clear that you will not be brushed off.

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