Sorry in advance for the long message!
I had some major renovations done last year, which we interviewed builders for. This one builder we liked, an older gentleman. It was his building business. During the interview he told us he had cancer, but it was all under control with regular chemotherapy, and that he was fit as a fiddle. We asked what would happen if he fell ill while the build was under way, and he assured us if that was the case then his 'son' would take over. Someone he took under his wing, calls him his son and will pass on the business to him. We were happy with that and proceeded with the build.
Fast forward a year, they had almost finished the build but the roof on all new areas was leaking (it’s a flat roof) The workmanship was very poor, holes everywhere, the rubber was coming up, water was getting in...Building Control came for final sign off and refused to sign it off, the report stated 'The roofing work was found to be unacceptable. The EPDM roofing material was not correctly laid or adhered around the skylight and across all roof areas. I advised the homeowner that this needed to be redone. Additionally, the coping stones were improperly laid and not filled correctly with mortar.'
We had to pay £13k to a professional flat roofing company to fix it. Luckily, we got the house signed off just before Christmas.
During this time, I had been emailing, messaging and calling the builder to discuss a refund so I could pay the new roofer (I had paid him all the money I owed for the build, but kept back £2.4k which obviously doesn’t cover the £13k but put towards the roof) and I was ignored. Then his 'son' called me and said that the builder owes him £8k in wages, and he no longer works for him so please refrain from calling him. And it was a very random way I found out he passed away a month or so back.
The builder is not a limited company. It was a family business where his daughter worked doing admin, and his wife sometimes worked. I have no idea of the company is still going, or if the 'son' was lying to me about the £8k and no longer working.
I wanted to get the roof signed off before proceeding with Small Claims, but during this time I was emailing them, trying to get this rectified amicably and requesting a mediator, but no reply.
The small claims court will cost me £500 to try and get £10,000 back. Is this possible to do? I don’t want to waste £500 if its impossible. Thank you