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Sharp practice

4 replies

cheapskatemum · 06/01/2025 12:15

I wasn't sure where to post this, but I hope to get a discussion going here...

Dentists with vacancies where I live are rare as hens' teeth, so I was glad to get one at all after mine closed down. There were no NHS vacancies, so I'm a private patient.

Went for my six monthly check up on Thursday last week. All good, no fillings needed. We discussed a dental implant to replace the tooth he removed last time I was there. When paying the receptionist said, "Dentist has informed me that you need an immediate hygienist appointment. When can I fit you in tomorrow, it's urgently needed?" I said I was working, so she then suggested Saturday. I explained that I was working a long day on Saturday & my day off was Sunday. I pointed out that my last appointment with the hygienist was only last month. The receptionist then dropped that subject and started looking 6 months ahead for my next dentist appointment. Whilst flicking through the pages of my diary, I found my next hygienist appointment written in on 11th February, so I pointed this out to her & said that I'd come then, as arranged. No comment from the receptionist about hygiene appointments, just agreed a date & time for my next one with the dentist.

After I left, it occurred to me she was hustling. No idea why it would be in her best interest for customers to use the hygienist more often, unless there's some kind of incentive for her? I can't imagine the dental practice is in danger of closing down & thus her losing her job, as it is literally the only one in a 50 mile radius that has taken on new people recently and it's always very busy.

OP posts:
Bromptotoo · 06/01/2025 12:21

They are undoubtedly encouraged to 'upsell' stuff including hygienist appointments and insurance.

Lollygaggle · 06/01/2025 13:57

No receptionists are not encouraged to upsell , I know of no practice that incentivises it.probably just crossed wires, very easy in a busy practice .

YouOKHun · 06/01/2025 14:19

The dentist I use is super-busy and the receptionist is receiving messages all the time saying what to book for the person that has just left the consulting room. It looks quite a confusing business as she/they are answering the phone, calling to reconfirm appointments and speaking to people in the waiting room as well. I was there the other day after a clear and straightforward check up when she said, 'OK we need to book a double appointment next week'. It was for the patient waiting behind me and she'd got mixed up. Isn't it more likely to be that?

I don't imagine dentists would leave the receptionists to upsell procedures, even hygienist appointments. Like you OP I would take a dim view of it if I thought I was getting the hard sell as I think of myself as a dental patient not a dental customer!

cheapskatemum · 06/01/2025 22:12

Thanks for your replies. I feel happier thinking it was an honest mistake. I will be extra vigilant in future!

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