Missing parcel

[imworkinglate]

Hi,
I ordered an item from a well known online retailer.
This was delivered by evri on a Saturday when I was away for the evening, but the parcel was left on my doorstep in full view of the street. I also live opposite a public footpath.

I have checked with my neighbours, gardens, bins etc and I can't locate the parcel.

I have contacted evri and the retailer to advise of this, the retailer are refusing to refund or send a new item unless I agree to share my details with the police.

For personal reasons I don't consent to sharing my details.

Can they withhold replacing the item unless I agree to share my details?

Check your terms and conditions.

To be honest, unless you’re on the run from the police I fail to see what objection you have to reporting it.

Never heard of that before, but they must get loads of missing parcels this time of year. Are they saying you have to report it to the police?

Yes they are stating they will only refund or replace if they can report it to the police. Which means sharing my details.

I've asked for a copy of their policy regarding missing parcels as I can't find anything in their terms and conditions.

Who are the retailer?

why are you refusing the police?

What do you think the police will do with your details? You'll get a crime number which the retailer can use with their insurer to refund you. End of story.

Yea I mean it seems reasonable to notify the police about theft!

It's the condition of lots of things like insurance to comply with investigation

You are being ridiculous. At this point the retailer is probably assuming that you stole it!

What are your worries are reporting to the police? You have an ex working there and you’re afraid he’ll get your address? If you tell us, we can tell you how to proceed.

The police will log it. Unless you ordered bomb making equipment it's most likely they will not do anything else other than give you a crime number which you can provide the retailer with and they will give you a refund.

I have a safe place set up with Evri so that all deliveries from them are left securely.

Surely you shared your details with the retailer, hence they knew where to deliver the parcel? Why do that, but not share your details with the police? Are you Lord Lucan?

Yabu. If the parcel has been stolen then of course the police need to be informed. The victim of the crime is the online retailer as they remain responsible for the goods until it is in your possession. If you are not prepared to give evidence to the police they cannot investigate. It's a quite basic requirement that you have to cooperate with the police investigation in order to get a replacement item. If they had no hurdle it would be too easy for anyone to declare that a package wasn't received when in fact it was, and get themselves free goods. Requiring the police to be involved ensures that such dishonest behaviour will be prosecuted. Unless you are on the run from the police, or are actually lying, you should cooperate.

There is nothing specific in legislation about this situation.The retailer is liable if you don't get the goods, but they are in a situation where they have evidence from Evri that the parcel was delivered, but you are saying that you didn't get it. The parcel has therefore been stolen from them. From their perspective, if you won't allow them to give your details to the police it looks like you are lying. Like others, I don't understand why you won't let them share your details with the police. If you don't allow them to do so, they can't report the theft which probably means they won't be able to claim anything from Evri. Unless you have a really good reason for your refusal, I doubt the courts would side with you on this one.

Your contract is with the seller, not Evri, so no point contacting them.

Check your Evri account - If you've ever authorised them to leave a package if you're not in, you're screwed. Evri have fulfilled their part of the contract so the seller doesn't have any recourse.

Presumably this is an item of some value? If so, it's not uncommon for the retailer to ask for a crime number if you're claiming that it's been stolen, as opposed to simply not being delivered.

They'll be insured for stuff like this, but will need proof.

There's the route of doing a charge back or similar, however your bank/issuer will want proof that you've exhausted all options with the seller. As you haven't - there are virtually zero truly legitimate reasons for not giving your info to the police ("I don't want to" certainly doesn't count) - they will almost certainly not be able to help you.

For goodness sake, you could have received it and be pretending you didn't to get a refund! Just tell the police if that is what they require.