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Mis selling?

10 replies

BoomBoomZoomies · 16/11/2024 18:39

I ordered a 'bundle' online from reputable company. The bundle was a good deal and I use all the products so placed an order.
The company has now posted that they made a mistake. The price was wrong and they've now increased the price.
They will honour those that have already ordered BUT will be removing one of the items.
Surely this isn't legal? I have the original photo and list of what was included and the original price
Do they have to hour original price and order contents?

OP posts:
prh47bridge · 17/11/2024 00:13

It depends on when the contract was formed. That depends on the seller's terms and conditions. Many say the contract is only formed when they send the goods to you. If that is the case, the do not have to honour the original price and order contents.

Doggymummar · 17/11/2024 00:18

No they don't. It's an offer to sell. I used to work in a store and people would swap labels to try and get items cheaper. We did not have to sell them at that price. I think it's different if they have taken your money as they have sold it. But they could just say oops sorry out of stock. They have ave been honest with you, they made a mistake . Accept the revised offer or a refund and move on.

Ellmau · 17/11/2024 13:25

Do you have the option of cancelling the order altogether?

Fireworknight · 17/11/2024 13:29

They’re effectively withdrawing the early sale, and offering a new offer.

i in know in shops, the transaction is complete when money is exchanged. At that point, both the seller and buyer have formed a contract .

Have you paid? If not, what they are doing maybe legal. As the earlier offer has been withdrawn from sale. If you’ve paid, not so sure as possibly a contract has been entered into.

tommika · 17/11/2024 13:40

For online selling it is down to the terms of the seller as to the point in time that the contract is set.

If their terms are that the contract is in place at the point of payment then they cannot change the contents, but if at the point of despatch then they can change it - and you can reject the change cancelling the contract

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-is-advertised-at-the-wrong-price/

If something is advertised at the wrong price

Your rights and options if something is wrongly priced on a label, advertisement or listing.

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-is-advertised-at-the-wrong-price

BoomBoomZoomies · 17/11/2024 18:46

They have taken the money, they have now changed the price online to almost double what I paid. I will just accept that I got a bargain despite 1 item being missing.

OP posts:
PieonaBarm · 17/11/2024 19:22

Willpowders?

Fireworknight · 17/11/2024 19:25

If they’ve taken the money, surely you’ve entered a contract? Is it worth sending them an email or making a phonecall.. You’ce got nothing to loose.

prh47bridge · 17/11/2024 20:21

Fireworknight · 17/11/2024 19:25

If they’ve taken the money, surely you’ve entered a contract? Is it worth sending them an email or making a phonecall.. You’ce got nothing to loose.

No, it is not necessarily the case that OP has entered into a contract. In order to protect themselves, the terms and conditions of many online sellers are clear that a contract is not formed until they ship the goods.

StickyWikkit · 17/11/2024 20:50

prh47bridge · 17/11/2024 20:21

No, it is not necessarily the case that OP has entered into a contract. In order to protect themselves, the terms and conditions of many online sellers are clear that a contract is not formed until they ship the goods.

And the goods have been shipped "online"

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