I paid a deposit on a 2023 reg car on Saturday. I decided to finance it on a 4 year PCP deal. I did not trade my old car (paid off / no outstanding finance) in with dealer as it turned out that webuyanycar were offering me more money. Took old car to webuyanycar on Sunday and traded in car.
On Tuesday I signed the finance paperwork for new car and paid the remainder of the deposit (£2000). Insurance in place, road tax paid (£190) and DVLA paperwork signed. At around 5pm I drove the car out of the garage and at 5:04 pm it broke down (clutch would not engage - stuck to the floor).
My ‘New’ car had to be left at the side of the road (turns out it was not towed until 11.30 yesterday morning) and the salesman drove me back to get a courtesy car. No one contacted me at all yesterday to update me on what was happening - I left messages. Eventually the huffy salesman. phoned me back around 5pm claiming to have been offsite all day. He informed me car was being looked at by mechanics but would be no more news until Thursday (today). In reply I said it didn’t matter anymore as I no longer want the car - I’m not being tied into a 4 year PCP agreement for a car that broke down minutes after leaving the garage.
His reply was shocking. Claimed that was nothing to do with him as it was above his pay grade and if I wanted out the deal it was between me and the finance company. He says nothing is going to happen until the mechanics find out what is wrong with car. I don’t care what they find out - I’m not buying that car!
So here I am - Thursday morning - my old car is traded in, dud of a new car is in the garage and having to depend on a salesman who thinks I should just take the car once it is fixed. I am expecting a phonecall at 3pm today from a more senior member of staff on the back of an email I sent to the national contact centre.
Sorry about the long message but basically where do I stand? Surely I have consumer rights (I haven’t even been able to drive the car home!) and I can return the car and it is on the garage to get me out of the finance deal immediately and fully refund me? Thanks for any advice / tips on how to handle the situation.