My daughter's boyfriend is estranged from his parents and was homeless until we took him in last year. He has no-one who has known him for two years who can confirm his identity so that he can renew his passport.
Indeed he sent it off but the links did not work for the person he thought would confirm his identity for him and he left it so long the passport office closed the application and kept his old passport.
He has a replacement birth certificate but his Mum changed his name as a child and he has no access to the deed poll. He did have a provisional licence but again, no access to it. He cannot ask for a replacement one as he has no proof of identity.
He is having trouble getting a job as he has no ID and he can't get into some events without ID.
I just don't know if there is anything that can be done. It will be a long time before any of our family friends will have known him for 2 years and I can't ask them to lie.