‘No Refunds no exchanges’

[clarcam]

i have been to shops where staff tell you at point of sale or the sign is displayed with those words

do under the law they can do that? it is up to the customer to make sure the goods are in good condition ?

does it only apply to clothes?

what if it’s a gadget or watch or charger which works on the day in shop but next day it doest’t

so is it best to avoid places like that? big chain stores don’t say no exchanges or refunds ? in other words a by word for ‘dodgy’ ?

no If they sell something that doesn’t work they need to give a refund they mean no changes of mind allowed which I think is different so someone can’t buy something change their mind and return it for a refund if there’s nothing wrong

this shop said no refunds exchange only

however one said no refunds no exchanges

or does it apply to sale items on reduction?

If the item you bought is faulty you can return it with receipt.

If the item is not faulty but wrong size or colour or you don't like it anymore etc then no, you cannot. I assume if it's a clothing store there are changing rooms.

EDIT - it is mostly to stop shoplifting. There is nothing for thieves to gain if they can't return their theft items for cash. Some conartists buy sale items and try to claim back full price.

so is it best to avoid places like that? big chain stores don’t say no exchanges or refunds ? in other words a by word for ‘dodgy’ ?

Absolutely this.

They're legally entitled to do it, because although there is a right to return stuff for 14 days when bought online, that bizarrely doesn't apply to bricks-and-mortar shops. Any shop with a decent reputation will ignore the loophole and offer refunds anyway.

Treat it like a guy in the pub offering you a bargain. If you're up for the deal and sure about it, go ahead. But assume they're dodgy!

There is no legal requirement unless faulty to offer a refund or exchange.

They're allowed to do that if they're a physical shop. They ought to make it clear that your statutory rights are not affected (so you can return if not of satisfactory quality under the Consumer Rights Act 2015).

I would avoid places like that because I think their attitude to customers isn't good and I would prefer to shop at retailers with a more open attitude to customers, not the bare minimum that they must do by law. I would also take the policy as a sign that the shop was going to be difficult even in cases where the law gave customers rights.

Is it sports direct?
Legally they dont have to offer a refund or exchange unless the item is faulty. If you've simply changed your mind/item doesnt fit then there's no right to take it back to the shop. Other stores offer further rights but that will be because they have chosen to do so

If the item is faulty they have to either exchange or refund - sale of goods act 1974.

So if you buy something and it doesn't work/the shoes have a great big hole in etc then you can exchange or refund.

If you just change your mind then some shops do this but it is a goodwill gesture they don't have to.

They say on the document “this does not affect your statutory rights”. Which is a correct approach. So if goods are faulty or not fit for purpose they are acknowledging statutory rights.

They have no obligation outside of that, if you change your mind for example.

So it is not at all dodgy.

It says in the sign it doesn't affect your legal rights though, not sure why you are asking