Gym not honouring their own T&C

[BonneMaman77]

I joined FF 6 month minimum term membership and paid for it upfront as it had a discount to the monthly. But now I have to cancel.

Their T&C has 11 clauses for cancellation. They refer to monthly direct debit membership, minimum term membership and to cancel without charges.

I minimum term cancellation states a settlement fee and cancel. However FF are now saying those conditions do not apply if you pay upfront. The clauses do not say they only apply to direct debit, they also do not say that they don’t apply if you pay upfront.

Ive had four emails exchange with membership services who won’t escalate further. I will be raising a complaint.

This is in the U.K., what consumer laws are they breaking? I would like to remind them when I respond to membership services.

Thanks all appreciate your time responding to my bone, I will drop this.

The money loss is small amount actually ~£70 may be refunded.

It was about the principle. An explicit statement when choosing to pay upfront no refunds would make it obvious (to idiots like me).

I’m glad the loss is not a huge amount for you. It is a horrible feeling thinking you had interpreted something correctly and then discovering it is different.

Even though it would save me in the long run, I don’t commit for long periods at the gym as I know my habits or preferences could change and then be stuck paying huge amounts for something I don’t use (the fee is very high but I pay it for convenience)