Car help

[Mycatisashit]

Hi, we purchased a new used car 8 weeks ago.

I tried to drive it today and it said to check the break system. We phoned the dealers where we got it and he said they can’t help.

We took it to a mechanic who said it’s something to do with the break pump.

Surely the dealer should be responsible for fixing it?

any advice?

Did it have a warranty? Check the terms...usually they are worded to avoid being responsible for anything which could be considered wear and tear.

You say you purchased it from a dealer. Have you got a receipt? Have they got premises etc?

If they are in fact a dealer then yes, you do have plenty of rights and 8 weeks is not enough time for them to be able to claim it was of merchantable quality. I think the rule is 3 months, regardless of what they would hope for you to believe, 1st thing i would do is contact trading standards. Second thing i would do is send an email to the company stating the date you got the issue and the date you purchased it. This way you have a method of proving that you notified them within reasonable time and they cannot claim to have not been informed.

If it isnt actually a dealer then unfortunately it is a case of buyer beware.

If you purchased from a dealer as opposed to a private individual, the vehicle must be of satisfactory given its age, mileage and the price you paid. As you have had the car less than 6 months, any fault is presumed to have been present when you purchased it. It would be up to the dealer to prove their case if they wanted to argue otherwise. The big question is whether this brake pump problem is something that would be considered normal for a car of this age and mileage. If it isn't, you have a claim against the dealer.

As you have had the car more than 30 days, you must give the dealer the chance to repair or replace the car - the dealer can choose which. If the repair or replacement fails, you then have the right to a reduced price or, if you prefer, a full refund less a deduction for the use you have had of the car.

If you paid part of the purchase price using a credit card, your credit card provider is jointly liable with the dealer, so it might be worth approaching them if the dealer continues to be obstructive.