Can anyone help with car warranty issue?

[SilverliningHunter]

I bought a secondhand car two years ago and I have had it serviced with the dealer twice. I reported a fault to them, it was losing oil quickly, under warranty and they asked me to track the mileage before I had to fill up again which I did. The car is now out of warranty and the dealership has identified the problem and says it is burning oil and needs a new engine.

Now here is the problem, the previous owner had it serviced twice at a local garage and not with the dealer. I have the invoices for those services but I cannot find the service logbook anywhere. I now don’t know if I’ve lost it or if I was never given it - I just can’t remember. The dealer is saying the logbook with service stamps is needed for the repair to be covered under warranty, is there anything I can do? I can prove the services happened at the correct time so this feels like a way for them to get out of fixing a known issue with this make and model.

If anyone can offer any advice that would be very much appreciated.

Sounds like someone’s lied to you, possibly to make a sale.

We had a Kia Sportage that needed a litre of oil every 1000miles. Reported regularly, serviced etc all in warranty but told it was absolutely normal and within expected limits (which nobody we knew could believe as mostly nobody adds oil to their car it seems)
we sold it for other reasons but it never got resolved as they were adamant it was what was expected

That’s what they initially tried to tell me too but then said it was ‘burning oil’ and the only proper remedy was an engine replacement. But they haven’t put that in writing yet which is annoying as I’ve asked. When I googled it, there was a class action in the US for the same issue which Kia had to settle.

That answer was to @LottieMary

@SilverliningHunter have a read of the last point www.kia.com/uk/owners/faqs/warranty/. That's why they are asking, if it wasn't serviced by a Kia dealership every time then it (unusually) doesn't nullify the warranty but does mean there are some details they'll need before even looking into if the issue should have been dealt with while the warranty was still in date.