I had disaster " breathable non damage " hair extensions. I was in agony and suffered scalp damage just in 4 days of wearing it
I payed £1200 ( as it was one year "investment ")
i payed £300 through bank and rest cash
I signed waver basically saying no refund under any circumstances. In that waiver says i was getting 22inch hair
Owner showed receipts and she payed for 16 inch hair not 22 inch
Scalp damage , pain and suffering is a cherry on top
I reported damage on 4th April
and sent photos and videos of how bad it is and was offered appointment on 9th April meaning she was happy to leave me in agony for 5 and half days .
Now i asked solicitor to send her a letter giving 28 days to refund £1200 and £45 removal fee ( i went to different salon , as i lost all trust in her - no professional hair technician would leave a client in agony for 5 and half days )
But she didn't refund and even fighting my dispute of £300 i payed via bank
Also she works in shed in her garden under multi awarding hair salon name - i thought its a brunch . But it was just stolen name that now she changed . I found out her company was dissolved last November
She claims she is 54 and pregnant so couldn't see me immediately and doctor said she shouldn't work ( so maybe that's why i got botched scalp )
Anyways i never been small claims court can someone advise how it works ? is it worth it to go or because i signed waiver she will win ?
Can i get any legal advice please , i feel ripped off physically, mentally and financially. You do not pay £1200 to get scalp damage , tension caused alopecia and to be treated so poorly .
( i got email from hairdresser who took it off - she has extensions training academy and knows what she is saying - she was shocked . )
I wish i could add video this photos don't do justice of how badly my scalp got damage ... On 4 days of wearing " no damage breathable system !"
Thanks in advance X