My dad has two small life insurance policies - combined total of 15k so not huge amounts. It's not possible to name a beneficiary on either of the policies and for a bunch of good reasons, my dad wanted to ensure this bit of money goes to another family member and not directly into his estate. My dad paid a firm about £350 to put the policies into trust.
The firm is legit, has decent reviews but 3 months later, no sign of this trust being created. My dad has emailed twice and rang them but got a standard 'we're working on it' response.
Can anyone advise how complicated this work is? I'm not legal at all but I would think this is fairly straightforward? How long should it take? 3 months seems a bit long but maybe we're being unrealistic?