Recently bought a flatpack wardrobe for £750 from Wayfair. Paid £80 to have it assembled. Its faulty - doors do not close, shelves misaligned with gaps, back not full height for frame. Plus the top part of the wardrobe which is decorative is missing. None of this was apparent until assembled.
Sent them lots of photos - they have decided its an installation fault (although the same installer also assembled other items from IKEA perfectly). The issue must be a manufacturing fault or incorrect fittings.
They are willing to accept it back but want to deduct £50 for collection. I will lose out on the £80 installation and will have to pay again for it to be uninstalled. Is the only other recourse small claims court ? Should I send a physical 'letter before court action' to their head office first ? I am claiming for the cost of the wardrobe plus the £80 installation.
I really need the money / another wardrobe and their customer services department are not interested. It was a one off piece on the website with zero customer reviews.
Also want to add yesterday the door came off and fell onto my 8 year old as she was trying to open it - slid right off the hinge. Its a heavy mirrored door which could have caused injury