I’ve posted about this before but I really am not getting anywhere and I don’t know what to do next!
I bought a brand new Zoe on PCP 2 years ago. One year ago it developed an electrical fault, since then the fault has reoccured 4 times. The first time they couldn’t find anything to fix. The second they had the car for 5 months, told me it was now fixed, refused to allow me to reject the car and gave it me back. It has happened 3 more times now and is back with them once more. The last 2 times they did some updates, told me there was nothing more to find. This time they haven’t looked at it yet.
The dealership told me only the finance company can reject the car. The finance company don’t want to know, I can end the agreement by paying £1500 to get me to the half way point but the car is faulty - so I don’t think this is fair. Renault themselves just refer me back to the dealer.
I went to the financial ombudsman last summer who got me compensation (£400) but said the right to repair applies. I have a new case open with them.
I just don’t know what to do next! I don’t want the car back if/when it is ‘fixed’ again. I currently have a courtesy car that I assume I will have to return the moment my car is ready, I need a car for work and it was a real battle to even get that off them.
I got legal advice last summer through my union but I was told court would cost too much to make it worth it.
I just don’t know where to go from here and would appreciate any advice.