Small Claims Court

[Pinktshirt99]

I am just wondering if anybody has any experience with the small claims court? I recently had some work done on my home by a tradesperson, who I had use previously and thought was trustworthy. However, the work was not completed correctly and ended up needing to be fixed by an emergency trades person. This happened at a weekend, and the original tradesperson is now saying they won’t pay any compensation (asking for £300 towards the corrective work) as they should have been allowed to fix the work (they had returned 2x to fix the work, and were unavailable on the emergency day). I’m really cross that they won’t even entertain our request so am wanting to take this further for a legal opinion, but my SO says it may be best to leave it. In total it’s been over £1000 to get it fully corrected, so any contribution is needed.

On the information you have posted, you would win if this went to court. The trader cannot keep on insisting that you use their services to fix the problem. As far as the Consumer Rights Act is concerned, you only have to give them one chance. You gave them two and they still didn't fix it. You are therefore entitled to a price reduction.