Faulty goods- replacement or refund?

[Levie]

DH likes his wine. He bought an expensive & fancy bottle (about 10 years ago) and took it to a dinner last week with his wine mates.
They all decided that the bottle was corked & undrinkable. Big disappointment all round as it was a bit of a trophy bottle.

DH has gone back to the business he bought it from to ask for compensation. They no longer have stock of this wine so can't just replace it with another bottle. They've offered a refund of the original purchase price. DH thinks they should be offering the current market value, not the original purchase price.
He's seen it on sale at £500 a bottle - whereas the original price was about £100. (It's a bit of a cult wine which has gone up massively in value since he bought it).

Often with consumer claims, the consumer wants a refund rather than replacement. But he is right to go in all guns blazing telling the seller that they absolutely MUST replace or else offer the current replacement value? Advice welcome as he is very upset!

He’s lucky he’s getting the original price back. The wine company has no proof that it was stored correctly in his house, or indeed that it was corked (unless he’s kept some). I think that’s the risk you take with wine that you keep, disappointing though it is.

To be getting a refund for something purchased 10 years ago is a result.

its 10 years old, hes lucky they are offering him anything

What! For a bottle of wine he bought ten years ago?? He's fucking lucky the shop has even entertained offering a refund. Have they any idea if he stored the wine correctly these last 10 years and has he taken the bottle back to show it is corked (and not just his opinion)? Even so, of course they're only going to offer the refund of the original cost. What a CF he is.

He's a CF

I'm amazed they even offered a refund - your OH should snap their hand off

Wow he's a piss taker! He's had it for ten years. The business have no idea how he stored it or cared for it. He's not entitled to current market value because a bottle of opened wine isn't worth anything. Frankly he's not entitled to a refund!

Often with consumer claims, the consumer wants a refund rather than replacement. But he is right to go in all guns blazing telling the seller that they absolutely MUST replace or else offer the current replacement value? Advice welcome as he is very upset!

All guns blazing 🤣

No he is only entitled for what he paid.

To be honest he's lucky to be offered that.

I think your husband is being quite the CF here to be honest.

like previous posters have said, ten years later he’s very fortunate that they’ve offered any kind of refund, let alone 100%. Now he wants to be in profit too?