Aga cooker nightmare

[moodlemum]

Hello 1st World problems but I have had Agas for about 30 years. 2.5 years ago I bought an ER7 model to use as both a cooking and heat source in our kitchen/living room.
About a month ago...possibly longer it started to blow its fuse several times a day. .. both when it was on standby and whilst we were cooking on it. I have had an electrician check all of the house electrics and he can find no fault with them.
I contacted the store who sold me the Aga and they have not responded to my emails.
I have contacted AGA themselves who have given me the number of my nearest store who told me I was out their area and they were too busy to come out. Aga gave me another number which is not answered and hasn't replied to messages. Aga have not replied to my subsequent message and have not given me any further assistance.
I feel as though I have paid 13000 for a cooker that should in theory have outlasted me, but has instead died after a couple of years and Aga couldn't care less and left me to sort the issue alone.
Can someone advise me where I go from here please? ?

Did you use this, is it not under warranty? However I would say blowing the electrics sounds like an electric issue not the aga itself

https://www.agaliving.com/register-your-warranty/warranty-repair

Sorry I would also add, blowing a fuse generally means your electrics can’t cope with something that powerful.

do you live in an old house, ? We do, and for our outbuildings, they can only use certain items, anything to big and it blows it.

Also I would add, we put a new large range cooker in, when we did, they upgraded that part of the electrics to ensure it didn’t blow.

Is it the fuse in the house fuse box that trips, or in the Aga itself?

If in the fuse box, that sounds like the circuit is overloaded.

I have a Rangemaster in an old house, and if I put all hotplates and both ovens on full, I can overload the 30a circuit too. I've only managed it once though cooking Xmas lunch for 14 so it isn't a major issue.

But yours is to provide heating too, so presumably pulling more power.

What is the total rating of the Aga? What is the rating of the fuse?

We had to have our electricity upgraded when we had a new kitchen installed , and that wasn’t for an Aga , which I imagine takes a lot of power ( we got rid of an oil fired Aga that drank like a fish while it cooked and kept the water hot )

But I would have thought it would have been an instant problem , not 2 years later

can you get hold of the person who installed the Aga ? Or was that from the shop who supplied it
would it be worth going in person to the shop ?

it does seem that something is wrong with the electrical system in your kitchen , and I think I’d get a different electrician in to have a look

I’d also have an electrician look again, as the question isn’t is something wrong with the electrics, more can the electrics cope with the aga and everything else at the same time.

it can be other things are drawing enough current and the aga tips it over the edge.

From a legal perspective, if the cooker is faulty your rights are against the retailer that supplied it. However, as it is over 6 months old, the onus is on you to prove that the oven was faulty when delivered. You will need an engineer's report to prove this.

Having investigated, I see that the Aga ER7 requires a 32A electrical connection. Most cookers only need 30A. If you have a normal 30A circuit, you could be overloading it, so the fuse is doing its job in protecting the wiring. If the wiring is adequate for 32A but you fit a 30A fuse, that fuse should blow when the cooker is drawing close to its maximum current.

That sounds like a circuit issue, try an electrician. If you put your address in the aga service area it shows you local engineers. They last for years but that does include occasional repairs and servicing every 2-3yrs so it's worth finding your local engineer.

Used and contacted AGA. Was told by one that out of their area abd the other phone number is not answered and messages not responded to.

New conversion, brand new electrics for the property and a curcuit installed especially for the aga had all worked for 2 5 years no problem and as I said have already been checked by an electrician.. sorry just so frustrated

Thank you but my electrician was my first port of call..

Have you checked that the fuse is 32A?

We had our new house rewired and were advised to get our new elec AGA on its own fuse on the consumer unit which we did.

Have had houses in the past where a normal cooker has blown the fuse though through faults.

If it were me, I'd turn up at my local shop and refuse to leave!

What general area? Have you tried looking on Facebook or Google for an engineer? You only get 1 year warranty on them, so it's not really aga problem.