I bought a Grays Junior Composite hockey stick for my son from a large online hockey retailer for £65 pounds around end of September this year. My son has hardly used the stick for 5- 6 weeks and the black grip tape at the top of the stick has started peeling off. The grip has lost its stickiness I believe and is continuing to peel more and more, he is therefore unable to play with the stick.
I wrote to the retailer quoting the Consumer Rights Act 2015, saying that goods you supply must be fit for purpose and more importantly last a reasonable length of time ( which has not been the case in this instance). Asked them if they could send a replacement hockey stick.
However, the retailer came back saying that as grips are consumables, they are not covered under warranty. They would not replace the hockey stick as there is no damage or fault with the stick itself, just that the grip has come loose.
Customers are expected to replace the grips on their Hockey sticks in the stick’s lifetime.
I might have accepted this, if the hockey stick was a cheap one and had been used for a few months, however the stick has hardly been used for 5-6 weeks.
Any idea where I stand with this? Is the retailer right to refuse to send me a replacement. I can't seem to find anything under the Consumer Rights Act with respect to Consumables. How can I pursue this any further?
Would appreciate any help as to what to do.
Thanks.