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Car damage

7 replies

insuranceq · 02/11/2023 15:56

Hi, wondering if anyone can help.

A friends car was parked in her work carpark (multi-storey but on the lower floor - ie street level) with a low wall boundary. The other-side of the low wall is residents car parking for the block of flats next door. A resident from the flats lost control of her car and smashed into the low wall causing it to collapse onto my friends car causing a lot of damage.

The property manager of the flats knows which resident it is and which car, and has had a conversation with her about it, but will not give a name as thinks this will be a breach of GDPR.

There is CCTV of the accident - although we are told the reg is blurred due to her driving away really quickly (doesn't sound quite right as the carpark is permit only and fines issued for non-permitted cars, but it's what we've been told).

She has not voluntarily come forward with her details either to our office or presumably the police. Her car would have sustained a lot of damage and has not been parked there since.

What can we do? My friend has a police reference number - would the police be able to request the CCTV? Can they ask the property manager directly? Is there anything we haven't thought of?

TIA

OP posts:
MadeForThis · 02/11/2023 16:00

Police will be able to request the cctv. But wether they will depends.

ilovemyspace · 02/11/2023 16:20

Your friend should just pass all details / information to the insurance company and let them sort it out

insuranceq · 02/11/2023 17:40

She doesn't want to make a claim in case this person doesn't come forward or admit liability. Would the insurance company really do any legwork?

OP posts:
Jewelspun · 02/11/2023 18:24

Yes they would.

dylanschicken · 02/11/2023 18:30

Would the insurance company really do any legwork?

That's literally what they are for.

Redglitter · 02/11/2023 18:35

So the incident has caused a lot of damage to her car yet she doesn't want to contact her insurance company

Honestly I despair of people. That's what she's paying her premium for. Even if it does increase a bit next year its presumably not going to go up more than the cost of repairing 'a lot of damage'

I dont understand the reluctance everyone seems to have in claiming on their insurance. And yes, I have claimed on mine - several times

eurochick · 02/11/2023 19:18

She needs to let her insurance company deal with this. She is not PerryMason - she does not need to do the detective work.

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