I have had a lease car for 3 years, it ended early July. We had an examiner out, to check for fair wear and tear and any damages. We were aware of a small dent in the door and scuffs on one alloy.
He was very meticulous and found many more supposed claims of damages. Some not even visible. He had to get a zig zag chart to show supposed distortion of a dent. It was laughable the lengths he went to, to point out "damages"
Anyway, they estimate the cost to repair is £1000.
We are happy to pay for the dent and alloy, but not the rest, as in my mind, a few non-visible scratches are literally the definition of fair wear and tear?
Also, we gave the car back with 1500 miles less on the clock, so they are getting the car back in a more favourable condition than they expected.
I wasn't given the fair wear and tear guidelines when I started the contract. It was only when I probed at the end I finally was sent the guidelines. Nowhere in the guidelines did it say half of the claims they reported.
They said as a gesture of goodwill, they will take off £150, so are asking £750.
They have advised we go to the financial ombudsman, but when I tried that it seemed like it was only for bank disputes etc? Does anyone have any advice where I can go from here, please? Thank you