Looking for some advice
Last year I lost my beloved Grandma. Its been a difficult time grieving and still is. She always said her greatest wish is for me to have a house of my own and I'm so grateful that she's left me half of her estate to help towards this.
In her will, she put my aunt as executor of the will. So in January this year, she contacted the solicitor my Grandma chose to start the process. In February this solicitor said it will be 3 months until alot of it is sorted. I've asked my auntie for updates twice since but feel awkward as I don't want to come across as needy or greedy. However 4 weeks ago I went around hers for a catch up and she began telling me what's been going on. She said she's been emailing the solicitor with no replies and that money from my grandmas bank had been transfered to my aunt but she didn't know what to do with it in regards to splitting it between the 3 people in the will. There were some other things said that didn't sit right with me so the next day I contacted the solicitor firm. They could not have been less helpful if they had tried. They informed my that the chosen solicitor who was dealing with the will, had left months prior!? Without informing us at all!
Then they had no idea what I was on about and when they did they said they had a paper file but wouldn't talk to me until they had a digital file. Then they said either person x or person y will take the case on and on Monday they'd call me at 3pm.
I waited and waited but they never called so I rang up. I was put on the phone to the new solicitor, person x. He was so incredibly rude!!! He came across like he literally could not care less and couldn't be bothered to even talk to me, audibly huffing and sighing at my questions, being rude and snappy at me. Anyway, I got most of the answers I was looking for and he gave a time frame of 3-4 weeks for the money to be sorted and transferred.
It's been 3 & 1/2 weeks now with absolute no communication from him. I emailed him at the weekend asking for an update on Monday 31st, however this was ignored. I reached out to my aunt to find out what she knew but she said she emailed him last week and he's still not got back to her.
This is where I'm wanting advice. As I'm not the executor, I know I have literally no say so in all of this. I'm so appalled by the treatment of this company and solicitor. Does any one know or can suggest what I can do if anything? I've suggested to my aunt to complain to the firm then the ombudsman but she ignored this message (there's been some strange happenings with her regarding the will as well). I just feel stuck and the treatment isn't acceptable especially from a so called professional company. I'm planning on calling up today and to tell them this treatment is unacceptable but am worried they're just going to be rude again and brush me off so any words of wisdom will help ha