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Original poster

Stepson want to return a duff car but how does he get his cash deposit back?

8 replies

purpledalmation · 07/02/2023 10:39

Stepson bought a car online from a dealer and has 14 days to return. It was delivered at the weekend. It's an awful car, clutch is going and lots of faults. He doesn't want it repaired under the warranty he wants his money back.

He's cancelled the finance agreement, but paid £1000 cash when it was delivered as agreed in email.

How does he ensure that he gets his deposit back when he returns the car?

Can he hold onto the car until he gets his deposit back?

OP posts:
Pyewhacket · 07/02/2023 10:42

Start by calling the dealer, if that doesn't work seek legal advice but never buy a car sight unseen, irrespective - unless it's brand new of course.

LadyJ2023 · 07/02/2023 10:54

Didn't nobody strongly advise this young man never ever buy on line unless you've been to see it,driven it and had it checked over 🙄

Original poster
purpledalmation · 07/02/2023 11:31

LadyJ2023 · 07/02/2023 10:54

Didn't nobody strongly advise this young man never ever buy on line unless you've been to see it,driven it and had it checked over 🙄

He doesn't live with us and was trying to stand on his own feet! 🤷🏻‍♀️

OP posts:
Original poster
purpledalmation · 07/02/2023 11:35

He's called the dealer, who said send it back and we'll fix the defects. The defects are obvious and it's the ones we can't see that is the issue. He just wants his money back but is quite happy to pay for its return. Just doesn't want to have no car and no deposit, so not sure what to do if the dealer won't return the deposit.

He doesn't need a car as DH (his dad) has just bought a new car and is giving DSS his old one.

OP posts:
prh47bridge · 07/02/2023 17:16

He has 30 days to reject the vehicle and receive a full refund - Consumer Rights Act. If the dealer refuses to return the deposit he should report them to Trading Standards and send them a letter before action. This will then allow him to start a small claim to get his money back. As an alternative, if he paid by credit card he should be able to get his money back from the credit card company.

RoseThornside · 07/02/2023 17:22

prh47bridge · 07/02/2023 17:16

He has 30 days to reject the vehicle and receive a full refund - Consumer Rights Act. If the dealer refuses to return the deposit he should report them to Trading Standards and send them a letter before action. This will then allow him to start a small claim to get his money back. As an alternative, if he paid by credit card he should be able to get his money back from the credit card company.

^ This. He should also tell the dealer that he doesn't feel the car is safe. The word 'safe' is the one that made a dealer refund me pretty much immediately under similar circumstances.

ArcticSkewer · 07/02/2023 17:30

He has more rights by ordering it online than buying it at the dealers, where it's assumed he was able to check it out before driving away

Original poster
purpledalmation · 07/02/2023 17:35

Perfect. Thank you. His DF is giving him his old reliable BMW so he doesn't need to buy a ropey old banger anyway.

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