Faulty oven - consumer rights?

[Mama3737]

Hello,
Looking for some legal advice please.
We bought a range cooker from a well known 2 letter online retailer in Nov 21. Fast forward to June 22 and one of the oven doors has stopped closing fully, when pushed closed it was sort of hanging slightly ajar, leaving a gap at the top where you could actually see into the oven itself. Called retailer who directed up to the manufacturer, who did send an engineer out to fix the hinge problem.
Fast forward to Dec 22 and the exact same problem has occurred. Same oven door, same issue. Identical. Rang retailer and manufacturer, both are saying that now the oven is out of it's one year warranty it is our responsibility to pay for it to be fixed. Or pay for somebody to come out and give their professional opinion.
I say that surely it's clearly an ongoing issue, that first started during the warranty period, and hasn't been properly fixed or it wouldn't have happened again. They're not agreeing. I sent them a template from a well known website that states I am entitled to a repair, but they're not budging.
Any help would be much appreciated.
Thank you.

@Mama3737

you have a point as it the same issue not a new one.

complain.

if a big company don't go via customer service go to the HQ business number. Then investor relations or PR and complain .

effectly say you are ethically obligated to put all over social media so people can be aware of the product weakness.

then see what happens .

From a legal perspective, as the oven is more than 6 months old the onus is on you to prove that it was faulty when you bought it rather than the fault being due to misuse, for example. The fact that this fault has happened before helps but isn't conclusive. Since that fault happened more than 6 months after purchase, the retailer can argue that the oven wasn't faulty when you purchased it.

As they are refusing to fix it, your next step is to get a report from an engineer. If they agree that there is a manufacturing or design fault, you can insist on a repair and get the retailer to pay for the report.