We have completed on our new build a few months ago and have had so many issues I'm getting very frustrated and wondering whether compensation would be appropriate or even possible.
We had the expected issues that have needed touching up such as some poor plastering, damaged stair post, poor paint work over our light switches and tiles, we have then had some bigger issues including:
- an additional paid-for socket not installed (took at least 10 phone calls, about a month and was only fixed when I asked the electrician who'd come to do something else to please do it)
- deep scratches to roughly 50% of our window panes, reported and new glass ordered but they only replaced the patio doors so this is now back with them to rectify
- the biggest issue, our brickwork is well out of tolerance, over 20mm in some areas. I have called and called and reported to everyone I could about this and only today, after a meeting with the newest (of 3 so far) site managers yesterday has someone come to check this and agreed, yes, roughly 20% of the brickwork needs taking out and redoing. For this we will need scaffolding around the house and won't be able to use the drive and garden until it's finished, plus the general noise and disruption of people literally taking apart and rebuilding our home around us
I am fed up now, this is beyond anything I could imagine would happen. It has taken months of almost daily calls to site and customer care for anybody to do anything. Customer care reported it to the CEO's a few weeks ago but even that didn't do a lot.
I've never had to seek legal action against anyone before and wouldn't even know who to go to! Does anyone think this may be worth pursuing? (Or not as the case may be?)