Bank account frozen

[Minimoo89]

my sister recently asked me to borrow money for a new car which I went to transfer from my 2 separate savers account as I didn’t want the big amount coming from the one account they let the one payment go through and then said for the second payment which was a higher amount I had to contact them for security reason which I did they then said that they could hear someone in the background which sounded like I was being coerced into the payment and froze my accounts and told me to go into a branch to provide my identity , I’m just wondering if anyone else has had this and how long it would take for my account to be unfrozen ?

Once you've visited the branch and they're happy you're not making the payment under duress, they'll transfer it.

Are you under duress?

No of course I’m not under duress , I’ve never had a problem before with transferring money , I’m visiting my branch tomorrow to get it sorted , but just wanted some advice on the matter

we had this when I tried to make a larger payment to forrin.
I had to go into branch and show ID and answer a couple of questions (anti money laundering) and all was good.
a bit annoying though.

As irritating as it is. It's a good thing they're trying to protect your money OP.

Why are you borrowing money for your sister's car?

I agree that this is tiresome, but consider someone more vulnerable than yourself, this could be the difference between them losing every penny they have, and keeping their money.

in the past I have had to call my credit card provider to confirm payments that might have been suspicious, I thanked them and they were astounded.

sometimes the banks actually stop payments/manage to get the police involved and protect vulnerable customers. I work in a regulated industry and we have obligations to make money laundering reports. I’m happy when I hear the NCA/Police/Interpol working to protect vulnerable people,

I’m sorry you are being inconvenienced, but consider that your bank are on the ball and doing a great job.

She needed help purchasing a new car and asked if she could borrow some money to pay back overtime rather then get a loan or car finance , I was happy to do this to help her out