Posted on chat and was suggested I post here.
DD is renting an apartment in London. The estate agent contacted her yesterday to say she needed access today to assess a small issue with a pipe that DD had notified her of weeks ago. DD asked her the name of who would be coming, thinking it was a tradesman, and she said just her.
DD made sure she was home at the time agreed, the agent showed up with a couple, who it appeared were viewing the apartment, DD tried to discuss the issue about the pipe but the agent wasn't interested.
After they left DD messaged her to say she was surprised she had two other people with her, who appeared to be viewing the apartment and what was the purpose. She replied that the couple are considering buying another apartment in the building,.
DD checked their website listings and they do indeed, have an apartment for sale in the same building which is not her apartment, the agent obviously could not get access to it so used DD's apartment instead and lied to get access,
DD's tenancy contract does stipulate that they are required to allow access at 24 hrs notice to potential purchasers or future tenants.
Is it a breach of the landlords obligation to quiet enjoyment of their apartment by using it to show another apartment.
The landlord of their apartment is a company and it is the same address and director as the estate agency that this woman works for., so no point complaining to the landlord.
Any advise would be appreciated !! DD would obviously hope she is not legally obliged to allow access, last thing she wants is to be constantly disturbed by viewers of an apartment that is not hers, plus not to mention having to sanitise everything after they left.