I've lived with my husband for 12 years, since we married, along with our 11 year old.
He lives in a HA property (formerly council) and has lived here for 25 years. I lived in my own HA house (formerly council) before our marriage.
A while back our neighbourhood officer came to visit (routine). He mentioned to DH that I should be put on tenancy, but Covid hit soon after,, so we forgot.
Recently we had resident liaison officer come with some surveyors about work that needed to be done. She suggested that DH put me on the tenancy as it would be beneficial for works going forward and was a simple process.
She sent the form, then phoned me to check I'd sent it back. It was a simple formality she said, I would just need to attend to sign with someone
This was a couple of months ago.
Today we received a letter from the neighbourhood manager (same one who attended in past and said my name should be added to tenancy).
The letter states that they "cannot process it due to a policy review
for sole to joint tenancy, we not under any obligation to add other people to a tenancy".
Sounds straight forward? Well no, it's bullshit. There is no added guidance for this ''review' and having just looked on their website, it clearly states that if you marry or want to add someone to your tenancy you just fill in the form and they are assigned to the tenancy.
I understand that no one reading this will understand why I'm so upset (I do have bipolar and following two deaths in my family in the last year, my MH is already at breaking point).
I feel I've been lied to. The liaison officer said it was just a formality. The man who refused us himself said it was easy, just fill in a form.
I know 'theoretically' it changes nothing, except that if DH dies, DD and me will be immediately homeless - which burns as I gave up my own HA house when we married, I should have kept it and lived apart!
I have the CEO's email, I used it before when we had some problems regarding works.
There is no explanation at all, nowhere does it mention policy review on their website, in fact they highlight how easy it is to add someone...so I feel so rejected, useless, unwanted.
We cannot contact them - they are closed till 5th January and the letter is dated 3rd December, so was deliberately held back from posting so we would receive it when they were closed.
I did put this in Chat, but guessing that this is the correct forum,