I'll try to make this short. Background I'm a single parent to 3 DS one with additional needs and 1 just turned 1.
Ive been with my housing company for 5+ years over the last year or so they've brought more and more housing associations out and as such the company has gone into dire shambles.
Last year I raised multiple issues like my house being infested with flies due to holes and them getting in, seals gone round the door to which to date they've still not fixed, guttering leaking every time it rained, windows and doors broken.
Earlier this year I raised multiple Issues, no hot water unless the tank was on 24/7 (my electricity bill is over £300+ a month due to this) garage door that was too small was continuing to let rain and animals into my home not only that it was held ok by 2 screws and if you pushed the door hard enough you'd Be standing in my kitchen, there were mice in my home for months (environment health raised multiple reports for repairs and they ignored all of them), my shower continues to fluctuatebetween burning hot and freezing cold they send an electrician who "fixed" the issue but made it so whenever you used a tap the shower cut out, paving slabs that flipped up when stepped on, decking which was rotting and had nails poking out of it, mould on the walls due to improper ventilation and more
In may this year after they cancelled 10+ appointments and refused to keep the ones to come I raised a formal complaint, I've dealt with 6 different people who claim to handle it but mysteriously disappear before someone else takes over, they don't communicate with anyone so I'm still waiting on a call back from the service manager who was on her way back from lunch in may, the surveyor that was due to come out in June to fix the issues still hasn't arrived, whenever they raise a job they cancel it claiming they have no staff, yet have turned 6 million in profit this year and are building 3000 more houses?
They've offered £100 in compensation but quite frankly this fixes nothing nor is remotely close to compensating the stress alone these people have caused. I was even late taking My brother for chemotherapy due to them just not bothering to turn up or make any contact.
Can I take them to small claims court?