Apple i phone support won't help me.

[Oblomov21]

Please does anyone have any advice?

I am getting nowhere with Apple support.

I bought a new iPhone 11 August 20 from the Apple shop near me I have the receipt which I have already sent apple is proof of purchase.

It ran fine from August 20 December 20.

I am a prolific phone user and use my phone for everything Facebook mums net messenger WhatsApp emails everything.

But other days when I work from nine till three I hardly use it at all I my only send my husband a couple of texts.

Around Christmas time I noticed that on the days I do work with minimal usage the phone was dying at about 2 pm.

I took photos to prove this suddenly at 2 pm it would be 12% 6% or 2%.

I contacted Apple support in February 21 and I've had 30+ phone calls with them including one today.

I also took it back to the Apple Store and they run diagnostics and he claimed that as far as they were concerned there was nothing wrong with it.

He suggested I deemed the brightness on my phone and wondered whether I had any background apps running behind the scenes using battery life without my knowledge. I handed in my phone and asked him to look and turn any that I had running off he reviewed it and said oh you hardly have any there are three here shall I turn those off which I replied yes.

He said run it will run it like this for a week and see if it makes any difference.

I felt like I was being fobbed off like his desperate attempts reeked of desperation I said to him you don't know what's wrong with it do you I said I feel like you're not offering me any proper solution is it reeks of desperation is it's like a sticky plaster you don't know what to do you're just suggesting I did my brightness are you seriously suggesting that such a minor thing would correct a major fault such as what I'm telling you I have.

He was ice cold and said a diagnostic test show there's nothing wrong with the hardware and nothing wrong with the software.

I feel like standing in a court of law and screaming in frustration apple insist there's nothing wrong with this phone but are use it every day and I'm telling you the phone dies in the middle of the afternoon even on a day when I'm at work with minimal usage.

I feel like this phone isn't safe I said iPhones for 20 years this is the first brand-new one I've bought from the shop.

I'm a diabetic I don't want my phone dying I want to know that it's safe and secure so if I have a diabetic hypo I can phone my husband or I can phone and ambulance I don't feel safe I know that sounds dramatic and I'm milking it a bit.

I feel like I've got nowhere left to go because it's now gone past work August I'm now out of warranty I feel that they deliberately made drag to my case out for as long as possible so that on my phone is now not in the warranty period.

I feel a steamer stalemate because they say that there is nothing wrong with the phone and I insist there is.

I'm going to the Apple shop again this Friday. I have asked for a complaint I have asked for a record of all my phone calls I have emailed apple I've tried to get this escalated I've tried to make complaints I've got nowhere.

I feel powerless.

Today after yet another telephone call they have agreed to send me a box and I will send it back to Apple repair however on the phone the man warned me that is highly likely they will once again run diagnostics and claim that there is nothing wrong with this phone and then send it back once again I'm in stalemate and we go round and round in circles them insisting there's nothing wrong with it me insisting that there is I can't see any resolution to this.

I agree that if its only dying at work then there must be an issue specific to your workplace that is causing it to drain faster. Could you switch it off while at work?

Big conglomerates love beating the little man down till they just go away. I know this. I feel a bit of a tit, that I allowed them to drain me of so much emotional energy.

Crikey if you went into a shop to ask for help with that sort of attitude, no surprise they were less sympathetic than you thought you deserved.

& I agree this is very unlikely to be your phone, but the surroundings at work. Common sense should tell that if it only happens in one place, the place is at fault, not the phone

Pineapple, I do appreciate all the posts.

As I said, most of the suggestions I had already done, or didn't apply, ie location services has never been on.

But there are plenty of suggestions on this thread of things to try which I have not yet tried, but I promise that I will.

I'm just a bit emotionally worn out from endless apple phone calls. Which I'm sure you can appreciate.

@Oblomov21

Ok East. Thanks.

I work 2 days at one place, 2 days at a different place.
What do you suggest I do? Just turn off WiFi and also mobile data, when I am working at my 2nd place?

Can you just confirm, this is only happening at work?

If so then I would put it on aeroplane mode when you are at work.

If it is only happening at work then it cannot be a fault of the phone.

Maybe I need to stop posting.

I didn't go into the shop with that attitude.

I've had a rough time on the phone, apple people promising me things they weren't authorised to offer.

Best I stop posting for a bit.

No. It doesn't just happen at my 2nd job. It happened at my 1st job on Monday. But it does mainly at 2nd job.

Thank you.
I'm just gonna take a break.

I don't expect to go to work and not use it between nine and three pm, and suddenly look round to find it's died down at 6% at 2 pm.

When you go to work, is your phone in an area of poor signal, a locker, or a very busy place like a supermarket? As constantly trying to search for & connect to a network that is dropping in and out can demolish the battery life.

I have friends who live very rurally and I always have to put my phone on airplane mode when visiting or the battery will drain within the hour trying to connect - this has happened with all different phones over the years.

Maybe just carry around the charger with you and when it gets to 20% put it on charge. I have a charger on my desk at work, one in the car, one down stairs and one upstairs. I don't stress about how much my battery goes down and why it goes down, I just put it on charge and be done with it.

@Oblomov21

No. It doesn't just happen at my 2nd job. It happened at my 1st job on Monday. But it does mainly at 2nd job.

But you don’t have this problem at home?

I presume you are on WiFi at home. That will use less battery as it’s getting a consistent signal.

If the difference is the location then the fault is the location, not the phone.

@Oblomov21

It's a brand-new iPhone 11 that I bought last summer from the apple shop.

it automatically updates.

when I first got it it lasted 1.6 days. on every charge. it's only been charged 237 times in a year. that proves the fact it was only being charged occasionally / not every day and lasting 1.6 days,

which I was told is the expected. For this phone.

I paid for a brand-new iPhone. I've had iPhones for 20 years, but this was the first brand-new one I've had.

I don't expect it to be like this.

I don't expect to go to work and not use it between nine and three pm, and suddenly look round to find it's died down at 6% at 2 pm.

I feel like I'm being made out to be unreasonable for asking for this not to happen.

Nitpicking, and not helpful to the situation, but the first iPhone came out 14 years ago.....

I'd go down the backup and factory reset route.
Run it completely flat out and charge a few times

Make sure it's connected to wifi wherever possible as it uses far less power than 4g, ensure any apps using lots of data are disabled or restricted.

Having email notifications / check for new mail set to 'as it arrives' rather than every 4 hours uses a lot of power as well...

I work in an office. I do accounts. It's warm and it sits on my desk. The WiFi is very poor at both my jobs.

I never had this problem with my old i phones. I've worked at one of my jobs for 9 years and had about 3 ? iPhones during that time. Never been a problem before.

The fault isn’t with the phone.

Put your phone on airplane mode at work and turn that off when you need to make a call.

You aren’t getting the response you want from Apple because it isn’t their fault.

My iPhone was draining quicker because I was having problems connecting to the network I was only - suddenly seemed to have problems in my area. I also kept being disconnected during phone calls. I have now changed my SIM card and have signed up to Smarty which I believe is with Three network and am having a lot less problems

@Oblomov21 Did you check your battery health status, like a few of us mentioned?

It does sound like it might be an issue with your work. The older iPhones may have been fine because they didn't try as hard to stay connected, for want of a better way of explaining. If the WiFi is poor, or there's low mobile data, or both; the phone will be constantly evaluating the best way to stay connected - which will drain the battery a lot faster.

But check your battery status first.

Yes.
It's 93%

Just go and get the battery replaced.

@Oblomov21

Yes. It's 93%

There isn’t a fault. The only thing that would make it run down more in one location more than another is the location. If the phone functions fine at home then there is nothing wrong with the phone.

It’s like me saying ‘My slippers are fine when I wear them around the house but when I wear them outside in the rain they get wet.’ The fault isn’t the slippers but the environment.

If the wifi at work is poor, try to connect to that will definitely drain your battery.

I was working in an office yesterday that had poor wifi and no mobile phone signal, it drained my iPhone 11 battery from 85% to 9% in less than 6hrs.

It's because the phone was effectively constantly "working" looking for wifi or phone signal, even though it was only sat on the desk beside me.

I think this is your issue OP.

Erase phone, start again. 99%issues gone