B2B consumer regulations

[fruitbrewhaha]

Hi, is anyone able to give me some advice?

My company, a pub, bought a new till system, all online and distanced which we took delivery of on 28 April and started using 17 May when we reopened. During the demonstration via Zoom my partner (Manager was also present) asked specifically about a capability and was told yes it was possible. It has become apparent that it is not. There T&Cs state no returns.

So I need to write to them stating the good don't correspond with the sellers description. Is there anything I should add, something to give weight.

For reference it's the way the homepage is programmed and the amount of click throughs you have to go through to add each item, it's time consuming and the question was asked if the homepage could include buttons for all our top selling items.

TIA

You don't need to add anything. The goods do not conform to the seller's description and therefore they are in breach of contract.

This is hard situation...

The following acts will be relevant:

• the Sale of Goods Act 1979 - applies to all sale of goods, not just consumer sales

• the Unfair Contract Terms Act (1988 I think) - if the T&Cs were standard form and they meet the definition of unreasonable exclusion clauses

There are also some regulations about b2b marketing which may be relevant.