Faulty goods and out of pocket for installation costs

[Twigaletta]

We had a large household appliance delivered during lockdown and paid a local person to install it. Within a week it was clear it was faulty and caused some damage which we have fixed. An engineer diagnosed it as faulty and beyond repair.

The company won't collect it unless it's uninstalled because they didn't install it (not offered due to lockdown) but that will cost us even more to uninstall. Only then will we get our money back for the faulty appliance.

If it cost us £100 to install it and would cost £50 to uninstall it, is it reasonable to ask the company to pay our installation and uninstallation costs for an appliance that was faulty from the start?

We're at an impass where we have an appliance we can't use but it would cost us even more money to get it removed. It feels like throwing good money after bad! The appliance was around £500.

What appliance is it? Can’t you check YouTube for details on how to uninstall? Why pay 20% of the product cost for installation charges?!

I'd say it was very reasonable.

Did you pay using a credit card? Or do you have legal cover with your insurance?

Is it that difficult to uninstall? Unless it is a gas appliance you may be able to do so yourself. Otherwise I would organise it and insist they cover costs.

Who is this ‘local person’ who installed it?

Maybe they didn’t install it correctly in the first place and this engineer ( where from) might be wrong

@AlwaysCheddar

What appliance is it? Can’t you check YouTube for details on how to uninstall? Why pay 20% of the product cost for installation charges?!

Not that unusual if appliance is built in.

The costs of uninstalling the appliance and installing a replacement are consequential losses, i.e. losses you have incurred because the appliance was faulty. The cost of fixing any damage caused by the appliance is also a consequential loss. It is reasonable for you to ask the supplier to meet these costs.

@prh47bridge

The costs of uninstalling the appliance and installing a replacement are consequential losses, i.e. losses you have incurred because the appliance was faulty. The cost of fixing any damage caused by the appliance is also a consequential loss. It is reasonable for you to ask the supplier to meet these costs.

That's really helpful thank you. Consequential losses are reasonable to be requested from the supplier. Thank you.

I did pay via credit card. I'm not worried about getting my money back for the faulty appliance. That's an open and shut case. How would paying by credit card help in this instance to claim consequential losses? Many thanks.

Please take my word for it that it's not possible for us to install it ourselves. The tradesman came highly recommended and the engineer sent from the manufacturer has categorically written it off as faulty for two major unrepairable reasons.

The credit card provider is jointly liable with the retailer. If the retailer is liable for consequential losses, so is the credit card provider. They may be more helpful than the retailer but there is no guarantee.

@prh47bridge

The credit card provider is jointly liable with the retailer. If the retailer is liable for consequential losses, so is the credit card provider. They may be more helpful than the retailer but there is no guarantee.

Great thank you.