We have withdrawn our child from a professional childcare setting for a number of reasons but all amounting to him not being cared for sufficiently (he is 18m old). I would call it neglect as they have failed to ensure he has been supervised to eat, and also not had his hygiene met either. There is a catalogue of events over weeks which has been mentioned, then a call to the manager, then a formal complaint, then finally a complaint to Ofsted and withdrawing him after he was returned home to us at the end of the day covered in dried faeces which had not been cleaned after a nappy change, and nappy rash so bad he refused to walk home and screamed when I bathed him. This was not the first time he came home so sore.
Understandably, there is no way he is going back however, the nursery are refusing to refund monies for days we have not used yet (we pay in advance) or our deposit. In fact, they have yet to apologise.
I hope Ofsted do what they need to do (in fact I have also discovered that other parents have complained about children's care too but not sure if any have gone to Ofsted), as the local council aren't remotely interested. Ofsted don't give you feedback either, it is just used as intel on which they decide to inspect etc. then you can see what comes out publicly.
However, I wondered if it is worth bringing a civil case against them for 'injury' (yes he recovered in a few day but it is still horrendous and unnecessary for a young child to go through) and refund of fees paid which they will no longer be providing services for.
I can get free legal services through work but just thought I would seek some opinions on whether this is worth persuing. It's not really about the money but there is the principle of it.