Broadband situation question

[Sunnysunnyevening]

-Have waited over 2 months on a company installing broadband.
-Everytime I phone I am told I’ll get a text update
or phonecall but this never happens.

• I have not been charged yet but I’m going to cancel my direct debit and go with someone else.

Question is: do I just cancel the direct debit which isn’t active as yet ie no money has been taken. *Or, do I also contact them to say that I’m doing this and going with someone else* If I don’t phone, I reckon it would be months before they contact me, or they may contact me to say “ why are you cancelling your direct debit” I just don’t want them causing me any problems about cancelling eg could they try and say that I can’t cancel? I can’t wait any longer on Broadband. As above- more than 8 weeks already!!!

Anyone...

Hey. Not sure this is entirely helpful but I put in my order to move from Sky in May and only got it installed with Zen 2 weeks ago.

When I tried to move suppliers because I was about to lose my job as WFH (before it was installed) I wasn't able to because the order was in process and all the other suppliers could see that.

Complete nightmare. Just as an FYI often the back up is with BT OpenReach and not the actual provider.

You can never just cancel a direct debit without talking to the company, as all that does is cancel your payment.

They cannot refuse to allow you to cancel. They have not supplied the service within a reasonable time. You are therefore entitled to cancel the contract. However, as the previous poster says, simply cancelling the direct debit just stops payment. It does not cancel the contract. You need to contact them.