I’m confused about my options re claiming following car accident that was not my fault.

[happytodayhappytomorrow]

I contacted my insurance company with the details of the accident (I stopped and the guy behind me didn’t) and after a day they came báck, agreed it was a no fault claim, booked my car in at one of their approved repairers for next and organised me a courtesy car. I don’t pay any excess and I don’t lose my no claims bonus. All good.

Then today I get a call from the other guys insurance company saying they they admit fault and liability and they will sort the repairs and get me a hire car and that I should tell my company that it is notification only and not a claim on my policy.

I understand that the choice is mine whichever way I go about it but I’m not certain I can see the benefits and pitfalls of either option to be able to make an informed decision.

Can anyone help please?
The two companies involved are AXA and LV.
TIA

So the other insurance company are hoping to repair your car more cheaply than your own insurance company. I think these kinds of calls are completely standard. I got similar when someone drive into the back of me at a roundabout last year. I didn't take them up on their offer because I reckoned my own insurance company would have more incentive to look after my interest than the other insurance company, whose primary motivation was to save money.

Shrank you Neolara. What you’re saying makes absolute sense.

Sorry. I obviously meant Thank you.

The other party's insurance company should be dealing with yours and not contacting you direct.
Just tell them you are proceeding through your own insurance company and tell them you will not communicate with them any further.

More companies now go through third party, often Enterprise, who will take care of everything on behalf of I Durance companies (more or less sell your details). They will hack prices for everything resulting in insurance premiums going up. What they also don't make clear is that if you are taken to court if the other insurance company doesn't agree to the payments, you're on your own (they make you sign such a declaration).

This is why more car insurance companies try to deal directly with the at no fault party.

This happened to be and I decided to deal directly with the other party insurance company. They agreed immediately to the quote I'd got which was half the quote given by the place Enterprise told me to take my car to (half an hour away). The other insurance company contacted the repair place directly and agreed payment. My car was repaired in my town right away. Everybody benefitted from it.

Thank you for the posts. It would appear that there isn’t a cut and dried right choice/ wrong choice answer huh?
I think I’m going to stick with my insurance company’s proposal and not take up the third party’s insurance company’s offer.
For speed and because on the third party’s offer they’ve got the date of the accident wrong. Plus they thought I was a man 😏

I stuck with my insurance company mainly because the other party's didn't contact me for almost a week and I needed a car before then

I dealt direct with the third party’s insurer and they bent over backwards to help me. They were more than happy for me to choose my own repairer (an expensive BMW dealer) and arranged a hire car. They’re shit scared you’re going to use an accident management company and cost them ££££ in hire car costs.

A bit late but your insurance company will go to a separate internal company which basically has hire prices over a hundred pounds a day for a basic car with loads of dents, the other company can give you the same car for 20-30 a day only from a proper hire company so in good condition. Your side still has a 500 pounds excess but the other insurance company will probably do zero as an enticement to use them.
Also often they will give a longer guarantee and basically they will be falling over themselves to give you extra favours, whereas your own side will claim as much money as possible and keep it for themselves!
We had the same situation and went with our own but wished we hasn't. Although it was fine in the end, i dislike giving too much money to insurance companies/sharks, even if it is mostly other people's money.