Purchased a sofa from harveys in 2014 started to get rips in between the gaps, got a upholsterer to come out & they reported it to be a Manufacturers fault. Harveys we’re willing to give me a partial refund or exchange for the same value of the sofa to what we paid. We chose to have it exchanged and put abit more money in & bought another sofa in 2017. Got delivered 3months later. Last year on the corners of both sofa’s the leather has been peeling, they are aware of this. I was asked by them to get a independent report again, so I contacted Servico they were due to attend in December 2019, they went into administration 2days before my appointment so didn’t attend. Harveys then as good will arranged for Homeserve to attend in March, but lockdown happened and they didn’t attend. June 3rd I called harveys and they told me to call back in July if I don’t hear from homeserve rescheduling the appointment. Called on 4th July to find out harveys have gone into administration!
Absolutely fuming!
Where do I go from here?
Planning to contact CA tomorrow. I’ve contacted the administrators and got a automated reply someone would email me within 7days and that’s not happened it’s nearly 2weeks!
Tia x