Supermarket delivery leaked and damaged my floor

[HoleyMole]

Just that really.

Delivery from one of major supermarkets last night. Left bottles in bags on the floor to put away in the morning (today) and didn't realise one was leaking. Chemicals (Roundup) in one has bleached the floor - tried to neutralise as soon as realised what had happened but no success.

Waiting for call back from the supermarket manager - any idea what my rights are.

thanks

Its your fault not the supermarkets or the delivery driver

Don’t think you can blame the delivery, once you’ve taken possession it’s down to you to ensure the safe keeping of the goods.

Where was it leaking from? If the bottle was cracked that would indicate inappropriate rough handling. In which case, you may well have recourse?
Don’t those containers have secure caps on, like medicine bottles?

Realistically if you’re serious about getting them to replace your floor, you need to call a solicitor for a free consultation. They will tell you whether you actually have a good case or not.

The supermarket fulfilled their end of the bargain by delivering. Safe and correct storage of the items is your responsibility I’m afraid. I always check my delivery and score off items on the receipt straight away.

By checking I mean check sell by date and packets are ok as I had open cheese once :(

OP the person you spoke to did the right thing to escalate this to the manager. I'm not sure what they have to do legally but from my own personal experience they do take things like that seriously and will try and help you out in some way even if it's just l a goodwill gesture. Regardless of the legal position it was their mistake to sell a product that was leaking.

Do you have any guarantee that the product was leaking on arrival? You could have damaged the product when you placed it down on the kitchen floor?

I know this is not AIBU, or the point, but YABVVVVU for buying/using Roundup.

www.theguardian.com/environment/2019/sep/04/germany-ban-glyphosate-weedkiller-by-2023

This isn’t the supermarket or the delivery drivers fault; bottles leak, it happens. This is ultimately your fault for just leaving your shopping and not putting it away.

Don't see how you could reasonably expect to be refunded by more than the replacement costs of the items in the roundup bag, unless it damaged your surface within 5 minutes if being put on the floor?

It’s not a bottle of milk or laundry detergent. It’s a highly unpleasant & hazardous chemical. It should be handled accordingly - by the seller and the recipient. It should not be leaking. If it’s seeped into a permeable or semipermeable floor - anything other than a sealed ceramic floor, probably - that floor needs to be replaced and exposure to the household minimised.

And I would like to watch any of you have checked the shopping for for damage when the chap lobbed eight bags through the door in one go and sprinted off for his next delivery.

I would be complaining about that, myself. I can't speak for all supermarkets but the Tesco drivers always wait.

But considering you left the shopping there for ages, I agree with previous posters that you probably don't have any comeback. If you'd lifted the bags within a few minutes and it had caused the damage you might.

Although a bottle of hazardous chemicals shouldn’t be leaking, OP also contributed to the issue by leaving it where she did for several hours, amplifying the issue. Therefore the retailer isn’t solely at fault and wouldn’t be responsible for 100% of the cost to replace it.

Also, Roundup is not particularly hazardous. I wouldn't drink it, but it's the kind of thing that if you spill it on yourself it's no big deal. Oven cleaner is way nastier for example.

ROUND UP, from a grocery store, mixed in with food products????
Honestly that product is carcinogenic and not maybe or slightly.
I don’t care about your floor. I care about the entire colony of bees it will kill.

I don't think you have a leg to stand on here unfortunately. They will say you should have checked upon receipt that all was in order which you didn't - if it had been leaking when you signed for the delivery you would have sent it back

You should have checked the delivery unfortunately.
Have you any idea how dangerous roundup is? Its been banned in some European counties and the sooner its banned here the better

You shouldn't be buying Round-up. Learn to love your weeds.

Last year I bought some floor varnish from a major DIY store. It was the last one and was fairly bashed about. I stored it in my boot pushed into the corner for support. I had to brake on the way home and the lid was loose and it went all over my car.

I rang and spoke to the manager not expecting anything. He was surprisingly sympathetic. He paid for my car to be valeted and ordered me in some more varnish.

The product should not have leaked but it annoyingly happens all the time - sugar, yoghurts etc. You should have put it away op but it also should not have leaked. I hope the manager is sympathetic.

eddiemairswife you can come and love my 8-foot-high thickets of brambles, nettles, and bindweed . The result of two years of neglect due to circumstances beyond my control.

(So far I've just been cutting them down and haven't used any chemicals, but there's Roundup under the sink if I want it.)

I couldn't live with myself for deliberately pouring poison on the ground, not knowing how many millions/trillions of micro and macro organisms will suffer as a result.

Seriously. Shame on you.

We once had shopping delivered and the bag was briefly on the carpet. When we moved the bag one of the bottles of cleaning agent had leaked and bleached the carpet. Turned out to be a dodgy bottle with a design fault. Reported to trading standards but carpet was repaired by the manufacturer without hesitation anyway.