Someone is claiming money I owe for damage. The dispute is that I disagree the amount and the way the person went about it in that I was presented with an invoice months after the incident. There was no other quotes to show work was a fair quote or warning that the work was being done. I was under the impression that at least three quotes should be obtained and an agreement come to. I have offered what I feel is a fair amount taking into account that the damage was as result of someone else's actions.
Last week I received an e-mail attaching the statutory letter. The date of the incident is incorrect as I know I was at work that day (100% know this). The letter also refers to documents which are not attached.
My questions are:
- Is the serving of this letter by email acceptable or should it be in person or by post?
- If it is, do I reply saying that the date is incorrect and where are the documents?