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I've been hacked!

8 replies

mustangcanwait · 18/06/2020 14:19

Hi everyone, I'm not sure if this is on the right thread etc but I'm after a bit of advice.

This morning I discovered that someone has used my account on a furniture store to order themselves some bits. Nothing too expensive thankfully but not the point. I've called the company and arranged for refunds and cancelled my account for the store.

My emails are also suddenly filled with spam and emails from websites I've apparently signed up or subscribed to. Finding emails actually meant for me is like a needle in a haystack.

So I've written a list of sites I have accounts on, regardless of if they are online shopping or free accounts (eg social media) and will be creating a new email address and changing my details and all passwords.

Can anyone think of anything else that I should be doing? Should I delete my current email address and if so, how? And can you think of anywhere that might need my email address that I haven't thought of from looking through existing emails (eg doctors surgery).

Do I need to contact my bank about the fraudulent transactions? Even though a couple of requests for refunds have gone directly to my bank as the products were already shipped. And how do I report the bugger that stole from me? I have their address and phone number from the invoices emailed to me.

OP posts:
WhatWouldDominicDo · 18/06/2020 14:28

Definitely contact your bank!

user1495884620 · 18/06/2020 14:32

You can report it to Action Fraud. Whether they will do anything is another matter, they must get billions of reports.

Bloops · 18/06/2020 14:59

You need to tell your bank.

MarieG10 · 18/06/2020 15:44

Action fraud will do nothing. They have to be getting into 6 figures to be interested

HasaDigaEebowai · 18/06/2020 15:46

you need to tell the police surely

MarieG10 · 18/06/2020 15:57

The police will tell you to ring action fraud. All they will do is record it and most likely file it no further action

HasaDigaEebowai · 18/06/2020 17:27

Even if the OP knows the name and address of the person who has done it? That's bizarre

Shmithecat2 · 18/06/2020 19:57

Check your credit report.

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